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Bug? Set Visibility Range Won't Save in ArcGIS.com after Dec Update

DanAllen

When I set a visibility range, then save the ArcGIS.com map, it works within the current session, but when I close out of the map and reopen it, all of the visibility ranges that I set are cleared out. Appears to mostly be arcgis server hosted dynamic map services. I also tried on old maps and brand new maps with same result.

I noticed this since yesterday when the December ArcGIS.com update went through. Never had any issues before.

Anyone else have this problem?

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Accepted answers

MikeMinamiP1

Dan,

We've reproduced your issue. This issue was introduced on Wednesday and will be updated by next week.

I see that in your case, the layer is stored as an item.So the workaround is to save the scale range to the layer item.

1. Open your web map

2. Set the visible scale range on the layer.

3. Click the layer context menu arrow (small icon next to layer name in contents).

4. Click Save Layer

This will save the visible scale range to the layer item, so when the map opens, it will read it from there instead of locally in the web map itself. Note that by saving the visible scale range to the item, any new map you add this layer to will also have the same visible scale range set by default. Also, any other properties you enabled on the layer, such as popups, will also be saved to the layer item.

Thanks,

Mike

All comments

MikeMinamiP1

Can you share your web map with us so we can take a look?

Thanks,

Mike

DanAllen

Hi Mike,

Here is a copy of the map. Although all the map services from arcgis server layers are internal ip addresses, so you wont be able to see any of the data. http://bit.ly/1z1pi2I

I tried the Parcels 2014_11 layer, set zoom scales, save map, reopen map and zoom scales are gone.

Dan

DanAllen

I also tried this in chrome and IE and it wiped out the zoom scales in both, only for layers with zoom scales i had just changed or added. Those that had zoom scales from before the dec update were not affected. Zoom scales did not get wiped out for changes made to feature services hosted in arcgis.com, only those hosted on the local server.

MikeMinamiP1

Dan,

We've reproduced your issue. This issue was introduced on Wednesday and will be updated by next week.

I see that in your case, the layer is stored as an item.So the workaround is to save the scale range to the layer item.

1. Open your web map

2. Set the visible scale range on the layer.

3. Click the layer context menu arrow (small icon next to layer name in contents).

4. Click Save Layer

Thanks,

Mike

MarkFleming

I was using a custom aerial image from 2015 for a Story Map application. Now I have a new image for 2017. After tiling the new image at the highest level of detail (20, Building) and publishing it as a hosted tile layer, and replacing the old image, I find I can’t zoom in as close as I could on the old image. The old image is set for "Room" as the highest level of detail. I don't see this setting when I create the new tile package. But the image disappears way before I get to Building detail, much less Room. Does anyone know why? I have tried setting the visible scale of the tile layer, but this does not solve the problem.

Might it be the visible range of the image in ArcMap before sharing as a tile layer?

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