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User not found to add to private group

SuzanneLevine

I'm trying to add/invite users to my private group. They have registered but when I search for them, their names do not show up. Once a person registers with ArcGIS online can they be immediately searched or is there a lag time? I'm using IE9. Are there other steps that need to be taken or could there be another issue?
Thanks.
Suzanne

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Accepted answers

Mike Minami

The user needs to set their profile to public, otherwise it can't be found.

Thanks,

Mike

All comments

Mike Minami

The user needs to set their profile to public, otherwise it can't be found.

Thanks,

Mike

SuzanneLevine

Thank you... that worked!

PaulLohr

I think there must be at least one more variable as to why a user cannot be seen. I can show you a case where two users have both their profiles set to 'organization' visibility (Who can see your profile?). One can be found, the other cannot.

Mike Minami

You might want to check if the role of the user permits them to join groups.

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