GeoEvent - Registered Server Connection - fails to connect

pelee

Problem

Geoevent Manager's site page has an error status for "Default" under "Registered Server Connections":

How do I get the Status to validate successfully?

Scenario

This GeoEvent Server is federated to a Portal instance. Portal successfully validates the GeoEvent server's federation here: https://ourPortalServerUrl/portal/home/organization.html#settings

The GeoEvent server is newly installed and empty.

Platform: Windows Server 2016

ArcGIS Enterprise version: 10.8

Attempts to fix

1. I tried clicking "Edit", then checking "Use Credentials" and entering the main portal admin user's credentials.

2. I checked the credentials by logging into portal directly successfully.
3. I tried resetting the GeoEvent server config
4. I tried un-federating and re-federating the GeoEvent server with portal.

Next steps

Besides this forum post, I am also going to open an Esri Support ticket.

-Peter

pelee

The quick

Fixed. I had to import Portal's TLS cert.

Key problem

It was an encryption trust problem.

I triggered a validation of the "Registered Server Connections" by clicking the link "Data Stores" on the left and also hitting "Validate All". Then I clicked the Logs link and saw the error:

An SSL Handshake error has occurred when attempting to communicate with URL: "https://ourPortalServerUrl:7443/arcgis/sharing/community/self?f=json&token=encodedTokenTextHere.". Please make sure you have imported the SSL certificate from "https://ourPortalServerUrl:7443/arcgis/sharing/community/self?f=json&token=encodedTokenTextHere." into GeoEvent's site via the ArcGIS Server Admin API. Root Cause: "PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target".

Fix

1. Navigated to the GeoEvent server's ArcGIS Server admin page:

https://ourgeoeventurl/server/admin/machines/ourGeoEventUrl/sslcertificates 

2. Clicked: "importExistingServerCertificate"

3. Uploaded our Portal server's .pfx file (I already had the root certificate imported).

4. Navigate to the GeoEvent "Data Stores" page. It now shows a green checkbox for the "Default" server connection.

-Pete