ArcGIS Explorer 1200 hangs when trying to clear the basemap while disconnected

Question

Not sure if this is the right place to submit bugs, but couldn't find anywhere else suitable.  Please let me know if there is another official channel to submit bugs.

When loading ArcGIS Explorer 1200 in a disconnected environment I noticed that it was constantly trying to connect and stream the basemap.  It should really be able to see its disconnected and not try to get the basemap at all.  Anyway, this was taking up cpu, so I decided to try and remove the basemap by going to Home>Basemap>Clear Basemap.  This seems to hang ArcGIS Explorer indefinitely.

It seems if you open AGX first while connected, and then disconnect it knows its disconnected and can deal with it better.  The constant streaming does not occur and neither does the hanging when removing the basemap.

MichaelBranscomb · Answer

Ryan,

Apologies for the delay in replying to this - I didnt receive an alert that the thread had been updated.

Anyway - I believe this is the document i was referring to: http://webhelp.esri.com/arcgisexplorer/1200//en/firewall.htm.

Regards

Mike

RyanIrwin · Answer

Simon,

If you plan to frequently work in a disconnected environment then you might want to take a look at this help document which describes the additional setup you should consider for this scenario.

I dont see "this help document" that you mentioned.  Can you post?

Thanks

MichaelBranscomb · Answer

Simon,

There are a couple of fixes in ArcGIS Explorer 1500 (due out in the summer) relating to the behaviour of online content when working in a disconnected environment - hopefully these will resolve the issue you are seeing.

If you plan to frequently work in a disconnected environment then you might want to take a look at this help document which describes the additional setup you should consider for this scenario.

When working in an offline mode ArcGIS Explorer will still consume CPU as you navigate the map/globe because it is still trying to work out what tiles to draw/request from the local cache on disk - and if they're not in the local disk cache then request from the server (at which point it will obviously take account of the disconnected status).

ArcGIS Explorer, as a free product, is supported primarily through the user forums. However, if you have an ArcGIS Server license in your organisation then you can receive technical support with ArcGIS Explorer too (i.e. because it's a client application for ArcGIS Server).

Regards

Mike