ArcGIS - Zooming in causes gray boxes

Question

Hello..
   We're in the process of replacing our ArcIMS installation, moving up to GIS Server 10 with the Image Server Extension and SDE.  Overall, everything is going well.

But, we have something odd.  Thus far, we only have our 2010 Orthos and 1990 Orthos Rasters entered into a Mosaic dataset on their own separate SDE databases; no problems.  The original 2010 rasters are configured for 6 inches per pixel and the 1990 are 2ft per pixel.

I've created a MXD for each of raster sets and have them added as a Map service on our ArcGIS Server.  Again, no problems yet.

Yet if we view this map service online through the ArcGIS server, once we hit certain zoom levels, we begin seeing different shades of gray footprint boxes where the images should be instead of zooming in and pixalating the images.  We'd like the later to occur.

Is this a setting within ArcGIS server or the actual Raster dataset which we need to change?  If I view the map document within ArcMap, I can zoom into 1:100 or even 1:1 (it isn't too pretty), but it still displays the pixalated images.

Thanks.. -Jeff

CeciliaJansson · Answer

I'm facing the same problem. No ArcGIS Server, images are stored locally. Even though layer is set to be shown in all scales, when zooming in beyond 1:5000, grey boxes are displayed instead.

thanks,
Cecilia

JeffMaze · Answer

Make sure the ArcGISSOC account has access to the folder the imagery is in.

Patrick

Yea, since the servers (GIS and server containing orthos share) are member servers of the domain, I had to create and use a domain ArcGISSOC account and grant access.  Afterwards, we had no problems.

Thanks.. -Jeff

DerekStertz · Answer

I have the same problem, except that I am not in an SDE environment. Other mosaiked raster datasets work, just my newest JPEG2000 compressed data doesn't work on when zoomed in at a 1:2303 scale or smaller. There are no scale dependencies in the layer. What is the problem?