Fonctionnalité de rapport MyESRI

AgnesLoggen1

<\/HEAD>

Cher ESRI, les questions\/problèmes suivants que j'ai essayé de soumettre via votre option 'donnez-nous votre avis' ont renvoyé un message d'erreur. Je les publie donc ici. J'ai également communiqué ces sujets avec le support ESRI Pays-Bas.<\/P>

<\/P>

Pour des raisons de sécurité, les utilisateurs finaux dans notre organisation n'ont pas accès à une connexion Internet directe.<\/P>

Il en va de même pour nos serveurs de licences. Nous activons et désactivons donc les licences à usage unique et concurrent hors ligne, par e-mail. Après l'activation hors ligne d'un fichier de provisioning, le numéro du fichier de licence (FileID) n'apparaît pas dans le rapport d'activité des autorisations. Lors de l'émission de plusieurs fichiers prv similaires à un utilisateur, il est difficile de savoir quel fichier a été activé et lequel ne l'a pas été. Cela sera-t-il corrigé bientôt ?<\/P>

<\/P>

Pourquoi le format (nombre de colonnes, noms des colonnes) et même le contenu (valeurs existantes) des rapports MyESRI changent-ils si souvent qu'il est impossible de générer un rapport comparable à celui d'il y a trois mois ? Nous avons un contrat Enterprise Agreement de trois ans avec ESRI et souhaitons générer régulièrement des rapports cohérents sur cette période.<\/P>

<\/P>

Quelle est la signification de l'attribut COUNT dans le rapport d'activité des autorisations ? Il indique le nombre de produits sur une licence concurrente, mais il ne soustrait pas ces nombres lorsque les licences sont retournées. Ainsi, additionner ces nombres donne le total de quoi ? Des activités avec les licences ? Il serait très utile de connaître le nombre total de licences actives, donc en excluant celles retournées.<\/P>

<\/P>

Après le retour des licences, les produits retournés devraient revenir dans le pool des produits disponibles. Cela prend parfois plusieurs heures, voire plus d'une journée entière. Dans les situations où nous désactivons des licences pour les réactiver sur un nouveau matériel, l'utilisateur n'a pas de licence pendant cette période. Si nous voulons éviter cela, nous devons avoir suffisamment de licences restantes dans le pool pour en émettre une supplémentaire. Il serait très utile que les retours soient traités en temps réel, ou au moins d'avoir une indication du temps que cela va prendre. Nous avons également constaté que des extensions tierces comme DataInteroperability ne redeviennent pas toujours 'available' après une désautorisation (ou annulation d'ESLF). Étant donné le moment inconnu où cela devrait se produire, il est très chronophage de vérifier si cela arrive ou non. Et sinon, nous perdons une licence.<\/P>

Est-il donc possible de raccourcir le temps de traitement d'une désautorisation ?<\/P><\/BODY><\/HTML>

JoshuaBeaton

Hi Agnes,

Thank you for your questions. Esri Netherland's did reach out to me with your feedback and I was in the process of responding back to them with the below. Please take a look and if you have any further questions, let's coordinate conversations through Esri Netherland's. 

Josh 

My Esri Product Owner

After activating a provisioning file the license file number (FileID) does not appear in the authorizations activity report.

 

• File ID is a column on the authorization activity report, if an authorization count is tied to a license file, it will show the File ID number.

When issueing several similar prv-files to a user, it is hard to find out which file has been activated and which has not.

• In the Licens File report, you can see which License Files (.prv) have been issued by the File Status column. If it is marked as processed, it has been activated. Other status types include, cancelled (authorizations in the file are returned), new (license file was created but no authorizations have been activated), or uninstalled (for ESLF ,removed from the machine and returned).

Why does the format (number of columns, columnnames) and even the content (existing values) of the MyESRI reports change so often, that it is impossible to generate a report that can be compared to one of say three months ago?.

• Through constructive user feedback on reporting, updates were made to decrease confusion with the data and to ensure better accuracy. We are in the process of discovery for adding a series of dashboards via Power BI in My Esri that will take the data and help with more trend analysis.

 

What is the meaning of the attribute COUNT in the authorizations activity report? It shows the number of products on one concurrent use license, but it doesnot subtract those numbers when licenses are returned. So adding up these numbers gives you the total of what? 

• Authorization Activity does show line item by line item the total count of authorizations where activity has occcurred. Example: a license file is created and during the process the user adds 4 counts of desktop advanced. Those counts are part of one authorization number. When the license file is used, in the authorizations activity report, it will show those counts as activated in the Activity column. Other data types in that activity column include,  deauthorized (uninstalled off the machine by use of the software authorization wizard), or returned via My Esri (when a user is unable to deauthorize and the authorization is stuck on the machine). Using this column to know overall activity can be accomplished by taking all line items with a status of activated, adding the counts for them, and then subtracting counts where deauthorization or returned on My Esri are shown for Activity. 
• Things to consider
  • There is a processing time (approximately 45 minutes) for the counts to be added back to the Total Quantity in My Esri. If you are experiencing longer times than that, please send in examples and we can check the back end integration to ensure data is flowing efficiently.
  • If the organization has reached its maximum amount of deauthorizations and are issued an extra activation, the extra activation is not added to the total quantity in My Esri. For some Enterprise Agreements with uncapped quantity rules for deauthorizations, this would not be applicable. Moving forward, the workflow has been updated to provide the user with a temporary license if they have reached there return limits and if justified, increase the returns versus issuing an extra activation. This way the counts in My Esri are honored.

 

Any activities with licenses? It would be very helpful to know the total number of active licenses, so excluding the returned ones.

 

• Filtering the authorization activity report by the Activity column on Active will provide this. To verify they are active, UMNID columns will give you the machine ID’s to verify.

After deauthorizing licenses the returned products should come back in the pool of available products. This takes sometimes several hours, to more than a full day. In situations where we deactivate licenses in order to activate them again on new hardware, the user has no licenses for this period of time. If we want to avoid this we must have enough licenses left in the pool to issue an extra one. It would be very useful if returns are processed real-time, or at least get an indication how long it is going to take. 

 

• We are in the process of updating our integration solution to better support real-time for this workflow. 

 

We also found that third-party extensions like DataInteroperability do not always return as 'available' at all, after a deautorization (or cancellation of ESLF). Considered the unknown moment that this should happen, it is very time consuming to check if it happens or not. And if not, we lose a license. 

• This should not be the case. Please send Esri Netherland's some examples so we may troubleshoot.