Media widget reporting: "unsupported media"

Question

If you’re on photo 2/2 in a defect entry and then click to go to the next defect and that defect only has one attachment, then it’s coming up with “Unsupported media”. As a temporary workaround, I think you would just need to look through the photos within a defect and then go back to photo 1 before clicking to scroll through the defects. Is there a way to make this automatic so it always goes to photo 1 when you scroll to the next defect?

PS: Images as stored in attachments. This is AGOL ArcGIS Dashboards

RobertBorchert · Answer

It is very frustrating. I have been getting this error as well.  How many photos do you have in your attachments?  I have 6222 in mine.  Any feed back on the Bug yet

JakeJacobs · Answer

I wanted to let anyone who comes across this that know that I reported this issue to an Esri support analyst and BUG-000136747 was created.

So at least the issue of getting the unsupported media error is logged. I also said it would be better if it just went back to 1, but not sure how they will actually resolve the bug.

DerekLaw · Answer

Hi Walter,

> Is there a way to make this automatic so it always goes to photo 1 when you scroll to the next defect?

We don't have this functionality in the Details element. Sorry. Please submit an enhancement request on the ArcGIS Ideas site for ArcGIS Dashboards.

Hope this helps,