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Feature services don't show up in Story Map

MollyWatson1

I have some point feature services that are stored in my content in AGOL. The feature services show up in my web map, but they don't show up in my Story Map series that references the web map. They show up in the legend in the story map but not the map itself. The data, map, and app are shared to the same internal group. I've tried clearing my cache and using different browsers and the problem still persists. I tried deleting the feature service and re-publishing and the problem still exists. I've tried changing the symbology in my web map and the problem still exists. I can't figure out how to get the points to show up in the story map. Does anybody have any suggestions?

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Anonymous User

Hi Molly,

Are you using the new Story Map builder or a classic Series template in ArcGIS Online? Here's a great blog post from the Story Maps team regarding the new Story Map builder:

ArcGIS StoryMaps

Do any errors show up in Developer tools when you add the map? That might help identify where the issue is coming from.

The only other time I've seen something like this was resolved by using Firefox rather than Chrome, but it sounds like you've already tried that.

Hopefully the Developer tools will shed a little more light on what's going on.

Fingers crossed!

-Lauren

MollyWatson1

Hi Lauren,

I used the classic series template to create the story map. I don't get any errors like inaccessible layers. And yes, I tried using Firefox and the problem still persisted.

Thanks for your input!

Molly

oevans_storymaps

Molly -- Can you share the map and the story with Everyone? That would help in the troubleshooting.

Anonymous User

Thanks for the update! Since there aren't any errors in the Developer tools, isolating when and where the issue occurs is probably the best way forward. To that end, here are some questions to start doing so:

Do all Story Map Series fail to display this data?
Do other data display correctly?
Are there any filters on the data? Does removing them allow the data to display?
Does changing the symbology allow the points to show up? etc.

If you can, log a case with us in Tech Support and we can help you through that isolation process.

If not, hopefully the above questions give you an idea of how we'd start troubleshooting and get you some good information!

Best,

Lauren

MollyWatson1

Hi Owen,

Unfortunately, I can't share the map and story to everyone. It contains sensitive client information that falls under HIPAA.

MollyWatson1

Hi Lauren,

I created a brand new map and added that to the existing story map. The data appeared in the story map. However, once I closed out of the story map and reopened it, then the data disappeared.

I created a brand new series story map and used the new map. Again, the data appeared in the story map until I closed out and reopened.

I created a copy of the existing map and re-added the point data. It still did not work in the existing story map or test story map.

The data doesn't have filters in the map and changing the symbology doesn't make the data appear. The other data in the map shows up in the story map. So it appears to be an issue with the point data. I tried deleting the data and republishing to AGOL and the same issues occur.

I'll log a case with tech. support because I am stuck.

Thanks,

Molly

LinkChart - locations.JPG

JamesShively

Here we are in late 2023 and still having the same issue. I have added a point feature class containing two points t to my Portal content and added to map. Once the map is added to my StoryMap, they disappear, same as mentioned in Molly's original post. I've added the points to my content as a zipped shapefile, and also added by sharing the features directly from ArcGIS Pro to my content. All versions of the feature layer disappear when map is added to a StoryMap.

AnthonyAtkins2

Not sure if everyone who ran into this issue figured out a work around or not, but I just recently had this issue occur and this is how I found a work around.

Just like everyone else, when I added my Hosted Feature to the map (using Map Tour), my attached images and text showed in the side window (so the feature was being read), but no features were shown in the map and the map would not zoom as I scrolled through the tour. Everything looked fine when I viewed the feature in a normal web map. How I originally shared the feature was through ArcGIS Pro to my Portal.

The workaround that seem to do the trick was to zip up the FGDB and open portal and utilize the "New Item" in portal to create the hosted feature. I have other features I've shared via Pro, so I'm not sure why this particular feature refused to show, but creating the Hosted Feature through the website instead of Pro seemed to have worked.

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