Does anyone know why I'm getting this error when trying to open current projects that previously crashed? They seemed to crash due to geoprocessing or saving the project.
FYI
Revisiting my comment, I found a solution — at least for me. I used to have 5G home internet, but since moving and switching to a fiber connection, I haven’t had this issue anymore. That’s the only variable that changed. Same computer, settings, company servers, and VPN.
I think there might have been an issue with the 5G Wi-Fi when connecting through a VPN to my company’s secure servers.
I am not an IT expert but my guess is the VPN and internet connection had issues if my connection would become unstable even for a few seconds without myself noticing it.
I also am still fighting this issue. I am wondering if the problem has to do with OneDrive as this device has a lot of issues with that app: trouble syncing with OneDrive, ArcGIS Pro's catalog showing duplicate files that don't exist, etc. Other devices I have that do not have OneDrive issues have not had this issue in Pro. Just a thought!
Confirming this is still a bug in 3.5.1
Hi All,
This problem is occurring with v3.3.2 when trying to open aprx files that have been created with older versions of Pro. In our case, the problem seemed to be with Sharepoint/OneDrive, and the workaround was to copy the aprx to a local drive, open with Pro, then Save As back to the Sharepoint location. The aprx then opened without the 'Failed to Open' error.
Hi,
This issue is still reproducible in the current version 3.3.1 and not sure when it will be resolved. In 3.2 and above, as tested, we can open the GDB. So, add all the data to Map and save the project, and it will be fine. Unfortunately, you have to redo all your layout and your python notebooks otherwise your feature classes are safe.
I think I understand what the problem is.
Our electricity is turned off very often. the uninterruptible power supply discharges quite quickly (live in Ukraine)My cowokers and I have about a minute or two to complete our work. BUT we manage to press the button to save the project and exit it correctly! I don't have time to shut down Windows because three to four seconds later the power goes out. In such a situation, we are guaranteed to get our problem! Tested on three different computers with ArcGis Pro version 3.2.2 and 3.3.1. We get a corrupt aprx file of normal size (or zero size with one file if it open as 'zip').
It turns out that when we click the "Save Project" or "Save Changes" button, our project is NOT WRITTEN TO THE DISK IMMEDIATELY! Probably, this requires additional time or so that some other services or programs in Windows DO NOT INTERFERE WITH DOING THIS LATER.It's interesting that the Project Backup, which is created every 5 minutes, is deleted immediately... 😢Developers should consider closing the project window only after the entire project has been saved to disk. If this is not possible, at least do not delete the backup.
March of 2024, nearly 6 years after the original post on this thread, I received this error today. My computer froze up while trying to create a simple polygon. Went through the suggested work arounds with no luck. Tried to locate an error report but nothing was generated. On version 3.2.2, project file didn't go to zero like some others on this thread. Associated database and feature classes are still accessible but styling and 15+ layouts will need to be redone. Any updates regarding this bug?
Just a guess, but it might be because the path names are too long. Using Arcgis Pro version 3.2.1, I tried to open a project that had 191 characters in the path name and got this same error: Failed to Open Project - Opening the selected arcgis project failed. This project was saved using a newer version of Arcgis Pro: .
I copied the project and contents to a C:/temp and it works now. So perhaps the problem is because the path names are so long.
That's a bummer to hear!
This bug is still happening when trying to open certain Pro projects using version 3.2.0 (newest version). I am unsure what version the projects were originally saved from, and no way to know who last saved the projects that won't open. Some of these projects were last saved over a year ago and cannot be restored from backups. Is there ever going to be a fix or acknowledgement of what causes this error?
Same issue with me today.. The problem occurred after I hit the close button, whilst the project was saving. Thereafter, when I restarted the Pro Project - it wouldn't open citing the new version error
Hello,
Has there been an official fix on this bub by esri officials? I'm having this issue as well.
I have a project that simply won't open. The error message states that it was created in a newer version of ArcGIS Pro, but it was actually created in an older version. When I attempt to open the project on a computer with the correct version, it says OpenProjectAsync Failed. Would be nice if we could 'repair' the .aprx file on our own. Any suggestions? Thanks!
Thanks for sharing this and yes similar approach works out for me.
I didn't even try to open another working project first. I started the ArcGIS pro without template and then open the ppkx and it just worked directly.
My broken project is a ppkx (project package) generated using another machine. The reason I had to do this was that I accidently worked on a project using ArcGIS pro 3.0 and then I needed to make project file accessible from 2.x version, so I generated a ppkx using 3.0 and attempted to open the ppkx from another machine which only has 2.x. It failed when I tried to open it directly from file explorer but it worked if I opened it from inside ArcGIS Pro.
Just has this problem occur - the project file got completed erased (0kb). We have file history in place so I was able to recover the file, but this is very alarming. I have never had a program completely erase it's own file.
Hi, I had this problem and solved it by copying the ArcGIS Project file and opening the copy. Why would it open if the original file does not? IDK, but it does.
That's weird. Searching for that bug# gets me nothing. Thanks!
Bug has been escalated with ESRI.
This is happening to me in 2.9 with multiple projects. Unfortunately, none of the workarounds are working and the bug # mentioned above is no longer in their system...
I ended up having to revert back to an archived version of the project.
Hi all,
I have recently experienced this same problem. I haven't run any updates and ArcPro didn't crash, but now I am receiving the message about my project having been saved in a newer version, which is obviously not the case. Is there anyway to access the files in the project file?
This error happened to me after a corruption with the flash drive the project was saved onto. Having a backup which was a few weeks behind the project helped only because I transferred the uncorrupted project file (.aprx) to the most recent folder that had the broken project file (but contained all of the relevant up to date files associated with the project). I replaced it with the older working project file and my project was ultimately unaffected luckily enough. However, ESRI need to get this fixed. Essentially the fix comes from replacing your broken .aprx file with an older version from the same project. That is the only way I could retrieve my work.
Step one: Remove broken project file from the workspace directory.
Step two: Insert project file from previous save.
This simple solution should allow you to open the project again from the most recent save.
I submitted an ESRI case (#02853617) for this issue, which just occurred on a system that has ArcGIS Pro 2.7.2. Here is the response:
Thank you for your patience. Upon checking, this issue is a known bug that had been reported to the relevant team. However, the cause of this error is still unknown, but Esri Technical Support has an ongoing investigation for this issue. Our software developers still investigating this issue further to know why this happens. I have attached this case to an existing defect that is currently under active investigation and the details are as follows: Bug numbers: BUG-000118431Synopsis: The following error is returned when opening an existing project: "Opening the selected ArcGIS project failed. This project was saved using a newer version of ArcGIS Pro:.". There is no version number listed.You should be able to check on the status of the bug on the My Esri page:My Esri > My Organization > Support > Search for the BUG-000118431Our internal team has tried to recover the affected ArcGIS Pro project that you have provided, unfortunately, it cannot be recovered as the internal structure is corrupted and it cannot be opened for inspection/recovery.
Thank you for your patience. Upon checking, this issue is a known bug that had been reported to the relevant team. However, the cause of this error is still unknown, but Esri Technical Support has an ongoing investigation for this issue. Our software developers still investigating this issue further to know why this happens. I have attached this case to an existing defect that is currently under active investigation and the details are as follows:
You should be able to check on the status of the bug on the My Esri page:My Esri > My Organization > Support > Search for the BUG-000118431Our internal team has tried to recover the affected ArcGIS Pro project that you have provided, unfortunately, it cannot be recovered as the internal structure is corrupted and it cannot be opened for inspection/recovery.
I was fortunately able to recover the corrupted project using the following steps. This workflow works only on the original system where the project presumably became corrupt:
I don't know if this will work for anyone else, but wanted to post it just in case.
Doesn't friggin look like it...
I just encountered this same issue on Pro 2.8. I recently updated and I have experienced this same error on every version I have updated to over the years. Will there ever be a solution?
Hello -
I just recently updated to 2.7.3 and had the same issue. I have a personal license I'm working in for a class and got the error about not being able to open because it was created in a newer version. I was able to right-click on the .aprx file and look at the version history. Click on one of the previous versions and restore. Worked nice and easy. I luckily save obsessively so didn't lose anything. I was able to export a layout, save it, close, and then re-open the project.
Hope this helps the next person who thinks they have to reinvent the wheel.
The same exact thing happened to me today after applying software updates (the version of Pro is the same) and it's not the first time I've encountered this. Although this particular instance was related to installing an ArcPro update, these do not seem to be the sole source of the error.
This is an incredibly frustrating, ongoing, multi-year issue and I can't believe it hasn't been resolved. I've lost so much time and work as a result of this problem. I'm currently wasting a half hour trying roll back Pro software updates using a restore point on our server backup. I shouldn't be terrified of installing patches or updates because they could destroy an entire project.
This just happened to me as well. I am using ArcGIS Pro 2.6.1. The program crashed after I updated a feature class in a local file geodatabase (true local, not synced to a cloud location). I immediately went to reopen the project and got an error that it was saved using a newer version. I did not downgrade my ArcGIS Pro before trying to open again.
I got the same error today. I am running 2.6.1 and nothing has changed with the version of Pro I am using, the project was created with the same version. The project is saved in the same folder on my computer where I first created it, nothing about that has changed either. Almost 20 mosaic datasets that I created from satellite imagery that are needed to create TPKs are gone or not accessible. The project file shows 0kb.
Over 2 years of comments on this thread and multiple Pro updates.... you would think that there would have been a solution to this problem.
Edit: I now have 4 projects all created within the last month that have the same problem.
I am experiencing this issue as well, attempted the workflow suggested by Goodrich, (thank you for sharing!) without any luck. The project was created in ArcGIS Pro 2.5.2 and all project work was done on that same computer, which doesn't have a newer version installed, never has.
Anyone else found a solution?
Thanks,
Steph
I am an infrequent user, mainly for basic cartography purposes. This issue had me pulling my hair out, especially because I'm certainly not as well-versed or as fast as the pros, and rebuilding entire sets of maps and layouts that took me days to make were simply not an option. I lost access to a .aprx file back in April, and have been living without access to quite a bit of work saved in that file.
After being tasked with a project that would involve rebuilding much of what was in the file, I spent some time trying to recover it. Happy to report I did so successfully. One important thing to note: My file, which was displaying the exact same reported error as the OP, did in fact still have a file size (632kb), unlike several others with this issue that had reported their file size at 0 after experiencing this error.
Here's what I did:
1. Copy the project file (not the entire folder) to a place on your local machine (e.g. desktop)
2. Rename the file by replacing the ".aprx" file extension with ".zip"
3. Try opening the file with file compression/extraction software such as WinZIP. In my case, I was unable to open the file. If in your case, you're able to open the file here, you probably have a different issue than I did.
4. Run the .zip file through a repair program. WinZIP has one built in. After the file is repaired, you should be able to see the contents as a list of folders and files, including "map", "layout", "007Index.ind", "documentInfo.xml", as well as several hex-coded .xml files.
5.***Make a back-up copy of your entire project folder before proceeding***
6. Rename the .zip file back to the original project name with the .aprx file extension
7. Overwrite the "broken" .aprx file with the repaired one
8. Cross your fingers and open the project file from windows explorer. In my case, I got a dialog stating "The project file was corrupt but has been repaired. You must restore references to external items such as folders, databases, and toolboxes manually." I restored connections to the geodatabases I had been originally using in the project and all maps and layouts appear to be intact.
Same problem here. Really really with ESRI would weigh in and provide some info.
The same exact thing just happened to me, and I'm running 2.5.2. This is extremely frustrating, ESRI! Any solution? My company runs regular backups every hour, so I was able to restore it to a previous version(an hour before). Regardless, this is very frustrating.
Hello everyone,
My colleague just experienced this issue and I'm wondering if there has been any revelations as to the cause or a recovery solution? He stated that he clicked 'Save' and then tried to X-out of Pro very shortly thereafter, which caused Pro and his computer to seize up, forcing a hard restart.
While the project is showing a file size, I am also unable to open it (receiving the same error as OP) via methods described above (copying to default Pro project location in Documents, opening from File Explorer, etc). We are both running 2.5.1, which is without question a newer version than that with which the project was created.
Thank you,Derek
This also just happened to me. My computer froze when logging back in after the screen went to sleep, now my project is corrupt.
This happened to me this morning. I was creating a mobile map package and the application froze. Then the whole computer froze. I couldn't even open the Task Manager. I had to force a shut down on my computer. Now that project file is corrupted. I can open other project files, but not the one I was working on. It says that the version I'm trying to open is higher than my current version. But I'm at the highest version now and was this morning when I was working in it. This is really frustrating as I lost work. The data is fine, but the layer setup/symbology/labels etc will all need to be setup again. Arg!!!
This isn't the most ideal workaround, but it's the most effective I've seen being able to recover a project. Thank you!
Oh no... this has just happened to me. Have there been any new solutions to this problem?
Hello Everyone,
I have the same error this morning.
This is the way I resolve the problem it might be luck. My project is saved in the desktop, I just copy the project from my desktop to the default drive where all ArcGIS Pro are saved automatically. when I opened the project again it opens without any problem.
good luck to everyone
I've experienced this issue severeal times the last couple of months.
My solution is to restore an old version of the project , usually from the day before. Then I can open it without any problems. I've added a picture of how to do it (its in Swedish).
Hope that can help anyone.
/Erik
Running 2.3.2 and had this happen on May 3, 2019, so looks like it was not fixed in the update to 2.3.1. Even though I was very diligent about saving my work as you must do in ArcPro and spent the weekend trying to get to my work back, no luck. Unlike some others, my file size was not 0 but remained the proper size just would not open. I'll submit a ticket when I have time to do so.
Les membres connectés peuvent publier, suivre les mises à jour, et plus encore. Nouveau ici ? Inscrivez-vous gratuitement.
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.
