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Cannot delete portal item after upgrade to 10.6.1

ClintonBallandis1

Hi,

I've recently upgraded from Enterprise 10.5 to 10.6.1. When I try and run the webgisdr the Portal backup is failing.

The backup is failing because portal can’t export an item Export of the Portal repository failed. C:\arcgisportal\content\items\e5516d3106674d528b62b01621bce864

It is interesting that the 10.5 webgisdr backup ran without any issues suggesting that the orphaned items didn't exist ?

If I search for the item e5516d3106674d528b62b01621bce864 in the contents folder on the Portal server no files are returned. However if I search in the Portal itself through I can find the item. If I click on the item to try an access the item details to delete it nothing is returned.

I've tried going into the rest/sharing directory and into my content. I can see the items I want to list however when I select one to delete and internal server error 500 is returned.

I've also tried re indexing the portal.

Any help would be appreciated.

Thanks,

Clinton

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Accepted answers

ClintonBallandis1

Hi all,

I managed to get this resolved via a support call with ESRI. There were a number of possibilities to work through.

All comments

ClintonBallandis1

Hi all,

I managed to get this resolved via a support call with ESRI. There were a number of possibilities to work through.

DevonBise

Could you provide some details on what worked for you?

ClintonBallandis1

Hi,

This was quite a long process to resolve. ESRI tech support gave me a number of senarios that I had to work through before I managed to delete the orphaned items. As this was not a standard fix I would recommend contacting ESRI support directly.

Thanks,

Clinton

BillFox

#BUG-000122635 Update the error message when failing to reach an ArcGIS Server service from Portal for ArcGIS.

Portal fails to delete several different items in content folder

ClintonBallandis1

Hi Bill,

Great to see this error has been fixed in 10.8. Thanks, for posting.

Clinton

ScottLarkin

Hi Bill,

Any chance we can get the resolution to Clinton's issue for removing the portal items as I am experiencing the same issue at version 10.6.1

Scott

JeffLegato1

We were experiencing something similar getting an error "The following items can't be deleted because they are delete protected or have dependent items." and "Internal Server Error". We had several items that were corrupted upon upload. We found that we could not delete, view item details, or change permissions to the corrupted items. After working with ESRI tech support and after trying several options such as deleting using command prompt and searching for the hosted folder to delete that with no success we ultimately discovered that if we created a new folder, moved all of our properly functioning hosted items into it, we could then delete the old folder along with the corrupted items. I would imagine this only works if the corrupted items were in a folder to begin with.

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