This might be a repeat but I am having issues of the photo capture crashing the Collector App on my iPhone 4S and iPhone 4, these ware the devices provided by my agency. They are running on iOS 7.1.1 and Collector App v 10.2.3. Collecting the features without a photo works with no issue.Collecting with a photo crashes right as the photo is taken. Yet no photo is collected in the phone.The Collector App is created using desktop 10.1.Any assistance offered would be greatly appreciated.
I am having the same issue on my Iphone 4S on ATT network, I dont have the issue on my samsung galaxy 4(Go Android!). I found it interesting the app doesn't have the problem in the disconnected edit mode even when pushing multiple photos to the server.
I tried the iphone app minima to reduce photo sizes, and that eliminated the crashing problem, but again that is one extra step.
Sorry to bring back a ghost from the grave, but we have just started testing the collector app and are experiencing crashing and losing of data. From what I have read above the issue was after pictures were taken and trying to associate to a feature. I have not witnessed the issue but my user has complained that the app slows as he goes along taking photos and then starts crashing. The way we use it we can take multiple photos per feature. We are using this as a "inspection" process for our features, so up to 100 features can be inspected in a day and multiple pics per feature are needed. The user only comes back to the office once a week. The last round there were 500 photos attached. The thought of not enough hard drive space was made but these are 64GB device and there was only 12% space used. When the user comes in this time we are going to send them out with a physical camera to try and eliminate the photo association issue.
What device are you using? What is OS version? What is Collector version?
We are using iPad mini Retina running 8.2. The collector app is version 10.3 Build 8.93. Sorry for leaving that out.
Shane,
What size of "memory" storage does your iPad have? Make sure you don't have a lot of extraneous apps on the ipad that take up space. Keep your works zones small because you are going to need space to store the attached photos.
I had the exact issue with the 4, 4S, 5 and the iPad. Once I limited my space and storage and used the same work around that Cameron Smith discusses above, it worked ok. I have updated to 6, 6+ and an iPad Mini 3 and so far everything has worked out fine. But I still keep my work zones small and keep only the apps I need on it.
It's not a simple fix but maybe it will help you.
I thought I would come back and give everyone an update. Since we enabled the SIM Card on the device the what has improved is the time needed to Upload and Download of the days work for the user, probably half hour in the am and pm. The app stills crashes if the user "goes too fast." By this I mean taking photos and filling in the forms. Kind of funny to ask a user to slow down. I will come back again after a month or so with another update.
My data team noticed that they were getting errors on photos if they attempted to zoom in on a feature. Have you been experiencing this issue with your data collection. In some cases zooming in will crash collector.
Daniel,
My inspector said that it is usually crashing when they try to sync. I have seen pictures they have taken that were obvious zooms. I will ask again when they get into the office.
I thought I would return once again to give an update to our status using collector and the issue of crashing. My GIS Analyst and I went into the field with our inspectors to see first hand what was happening. Within the first inspection the app crashed when trying to take the first picture. After fumbling through using the iPad Mini I handed the inspector a iPad Air 2 to try. The rest of that day went well, only 2 crashes compared to the dozen the inspector said would probably have happened with the Mini. So this is a good step forward.
Now he is saying that using Collector when he takes pictures sometimes the photos connect to the feature and sometimes they just go to the iPad's Camera Roll. This may need to be approached in another post, but wanted to state that here.
So to wrap it up. The iPad Air 2 gets 1/10th of the app crashes as the iPad Mini3 did throughout a full 8 hour day.
My Company is also experiencing issues using the camera/add photo feature within the Collector application, using the iPad mini and iPad mini 3. (Both using the latest Collector and IOS update 8.4). Most of the time as soon as our inspectors choose add attachment and click the camera button to take a picture, it crashes the entire app and sends them back to the iPad home screen. This has been a recurring issue since day 1. I have opened many support tickets with ESRI support, as well as had many phone conversations about this issue to which I/we had no avail. This is most certainly an issue with the Collector app communicating with the IOS hardware/software as I can use many other apps with the camera and have no issues.
I have a little bit of insight from my own troubleshooting of the camera related crashes.
Above it was mentioned that you could use an aftermarket camera app. This makes sense since you would necessarily be taking photos outside of Collector thus you would not be zooming with Collector being active (can't crash if it isn't on, right?). I would speculate that you really don't need a different camera app but if you need to zoom in and out while taking photos, that you would need to exit Collector first (for photos beyond the fourth).
Thoughts?
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