The story map was working fine and displaying in IE 11, but suddenly only the text and nothing else shows up. It works in Firefox.
Hi Nicole,
1. Can you share the storymap you've created with us, if its publicly available?
2. Can you see if this link loads correctly with the images and text in your browser (IE11): Macy's on Parade
3. Was Cascade story maps created using ArcGIS Online or Portal for ArcGIS on ArcGIS Enterprise?
Thanks,
Aravind
Here it is: https://ctuirgis.maps.arcgis.com/apps/Cascade/index.html?appid=be2aff2d79934c1a80e93fd66b91a37b (It's still in draft form.) I working on it on ArcGIS Online. I can see the Macy's story map no problem. Thank you!
Hello!
We are having the same problem, all images of our cascade story map aren´t showing with Internet Explorer 11 or Google Chrome, when another user different than the owner of the content is displaying it.
Only works fine with Microsoft Edge.
Any idea why this is happening?
That's incredibly frustrating. I opened a tech support ticket with ESRI, but their only response is that they do not support story maps in IE so I'm out of luck. I'm just going to re-build the story map and cross my fingers it works.
Thanks for the information. I'm going to do the same, re-built it but maybe uploading the images using Flickr, Google Plus, or something like that and see if it works.
Hi Nicole and Maureen,
I'd like to make sure that this is a reproducible case for our testing. So, I'm piecing together the workflow that you're using with Cascade app:
1.) You author the Cascade app (Builder) using which browser? - Firefox/Chrome/Safari OS?
2.) It seems like on every load of the Cascade viewer on IE11, the cover media that you have displays. It's only the media in the body that don't show up - Is there a difference in terms of where the source for these two media are, i.e.
Is the cover media coming from Flickr or Unsplashed or From your Computer and is this different in how you bring in the files for Media/Immersive section of the Cascade app?
3.) We've ruled out the possibility of IE11's version or security policy of either of your organizations to be the cause since we can all see this problem.
One other thing that I'd like to clarify is that we do support viewing Cascade apps on Internet Explorer. The confusion must have stemmed from authoring Cascade on IE 11 which you cannot do so.
Nicole, if you recall the Case # for the issue with Technical Support, I'd be happy to take a look into this in detail for you. Thank you to both of you for your patience in working through this issue.
Thank you,
Thanks Aravind. My case number is 02223093. Like stated, the story map was displaying fine, and then after I added some more content, it simply stopped displaying in IE. I added a web scene so I'm suspecting that had something to do with it breaking. All images are brought in, drag and drop, from my computer.
I have another story map I'm working on that is working fine in IE: https://ctuirgis.maps.arcgis.com/apps/Cascade/index.html?appid=1c16ffa206244f03953a33b06617df7b. I'm using Firefox to author these. Unfortunately, my organization limits users to only IE so I need these to display in IE. I've been working on these story maps since September, and discovered the Meacham one stopped displaying on Monday.
Thank you for detailed reply, Nicole.
I'll try to compare the two URLs you've shared and see if there's any difference content-wise. But, do you know if appid=1c16ffa206244f03953a33b06617df7b was built after the September release (~ September 18th) of AGOL and if the previous app was built before?
If so, I'd see if you can use the ArcGIS Online Assistant utility to simply make a copy of the Cascade application in your content and see if the duplicated app works correctly in IE as the next step.
Thanks for your help. Both story maps were built before the the 9/18 release. I rebuilt the Meacham story map this weekend on Chrome and now it displays nothing in IE: https://ctuirgis.maps.arcgis.com/apps/Cascade/index.html?appid=c89c60de68ad416b9317bed72dbdc358
Also, the ESRI support person working on my ticket again said that IE is not supported. Although ArcGIS.com lists it as a supported browser. This is incredibly frustrating.
https://doc.arcgis.com/en/arcgis-online/reference/browsers.htm
https://doc.arcgis.com/en/arcgis-online/reference/scene-viewer-requirements.htm
So I removed the Web Scene from the original and now it displays fine in IE: https://ctuirgis.maps.arcgis.com/apps/Cascade/index.html?appid=be2aff2d79934c1a80e93fd66b91a37b. But I REALLY want to include the web scene and I've seen it work fine in other story maps while viewing in IE, for example: https://storymaps.esri.com/stories/2015/river-reborn/index.html
That is helpful to isolate. I can reproduce the problem on my end with a simple webscene in Cascade against IE 11. Let me get back to you with some updates.
Excellent. Thank you!
Just a quick update. We're seeing this behavior on our end with a couple of web scenes, Cascade and IE 11 and we'll have someone follow up with you on the Esri Technical Support-side of things today to inform you on how you can keep track of this. Meanwhile, we will investigate this more.
Thanks for being very helpful and patient thus far. Let me know if you have any other questions.
I'm having the same problem with my 2 most recent cascade maps. I've made a number of others in a very similar format, also using ArcGIS Online, and haven't had this problem before. Is there a fix for this yet?
Hi Vicki,
A bug was reported but as far as I know it hasn't been fixed yet. I just removed the web scene from the story map and everything worked fine again.
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