Mon Esri Licensing - Bouton Annuler la licence manquant

Question

<\/HEAD>En tant qu'administrateur dans notre système My Esri, je dois annuler plusieurs anciens fichiers de licence ArcGIS Desktop dans My Esri, mais il n'y a pas de boutons "Annuler le fichier de licence" pour le faire lorsque je consulte ces fichiers de licence. Des suggestions ?<\/P><\/BODY><\/HTML>

TomLutz · Answer

Hi Jan, yes, you can send that to me via email. tlutz@esri.com

JanSlaats · Answer

Tom, thanks for your offer to investigate. Can I email you our customer number and the File IDs of the licenses in question directly, rather than in this public forum?

Thanks! jslaats-at-tnc-dot-org

TomLutz · Answer

You should be able to cancel that file. Do you have the customer number and file numbers that aren't working properly here? I'll investigate what is happening with these.