Instant App suddenly unavailable to view or configure

Question

Last week I had a functioning sidebar Instant App that was accessible to the public, but today when the link to the app is clicked, a message appears that says 'Item not available.' This happens in Chrome, Microsoft Edge, and Firefox.

I can open the web map featured in the Instant App and experimented with changing the basemap in case the one I originally used could not be shared publicly but that didn't help.

I can open the Item Details page for the Instant App, but if I click View or Configure, I get a blank page with a spinning blue circle.

If I look at my content on the Instant Apps app page, the preview card for my corrupted app says 'Map: None' whereas the others correctly show the map associated with the app.

This same scenario has also happened to at least one other Instant App created by my organization.

Any ideas on what may have happened and/or how to fix it?

AmyHut · Answer

Hi Kelly,

Sorry for the delayed response to this, but yes, the app is set to public sharing. Here is the URL, which just takes me to a new browser tab titled 'Item not available.' I don't know if that gives you access to anything helpful, but I appreciate if you're able to look into it.

khutchins · Answer

Is the app public? If so can you share the url and we can take a look and see what is missing. This generally means the web map or app is unavailable or missing.

JonathanMcD · Answer

@AmyHut

First things first, always go to your browser cache and empty it out, it's quite a common thing to cause issues with Instant Apps. Beyond that, I'd check with your organisation's IT to see if they've rolled-out any patches or updates.