Citizen Problem Reporter Manager Map not working in Field Maps

Yeaton

Hello,

I deployed the Citizen Problem Reporter Solution in my organization and made the Citizen Problem Manager map, which the Citizen Problem Manager web app is based on available in ArcGIS Field Maps.  As most of our field workers access GIS via field maps I thought responding to maintenance requests in that environment the better than using the web application.  All layers operate fine in the web app version in both the desktop and mobile applications, but when opening the map in Field Maps  an error stating that not all of the arcade scripts are executable is produced.  Are maintenance requests only designed to be managed via the Manager instant app? is there a work around to have the "Manager" map itself work in Field Maps?

Thanks very much for any help.

 

Best,

Aaron Y.

Chris Fox

Hi @Yeaton, we didn't originally design that web map for use in Field Maps, but I don't think there is any reason you couldn't create a copy of it for use in Field Maps. Regarding the error, it looks like the Resolution arcade expression in the pop-up is causing the issue. The expression returns null when the report does not have a status of Canceled or Completed. This is so that this section doesn't display, it appears Field Maps does not like this. When I changed the expression to return the text 'No Resolution' instead of null I not longer received the error in Field Maps.