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Navigating to Workspace page not found

BradLewis14

When navigating to the new workspace, or simply going directly to hub.arcgis.com, I cannot access my workspace as it returns a 'page not found' error. I can edit individual sites from ArcGIS content manager, but I cannot go up into the workspace itself.

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CodyPatterson

Hey @BradLewis14

It may be possible that this is a bug with your environment, I'm able to test with two other environments and I was able to get in without issue. Would it be possible to test with another user/administrator? If they are getting the same issue, I recommend reaching out to ESRI Support to further diagnose the issue as there could be a possibility that your workspace site was locked for some unknown reason.

Cody

VenkataKondepati

That sounds frustrating — I’ve seen this happen when there are workspace permission issues or if the Hub workspace URL doesn’t match the user's access level.

A few things to check:

Are you signed in to the correct ArcGIS Online account (the one with access to the Hub initiative)?
Try accessing the workspace directly via:
https://hub.arcgis.com/admin/{your-org-short-name}
Replace {your-org-short-name} with your org's short name (from your AGOL URL).
Confirm your user role has access to Hub Premium features, especially if you're trying to manage initiatives or workspaces.

If you can still edit individual sites but not access the workspace, it could be an org-level Hub config issue — worth checking with your AGOL admin or Esri Support.

Hope this helps!
– Venkat

Alex-Santos

I had a similar issue in January while Workspaces were still in beta. I submitted a ticket. It was related to a bug. Here is the workaround they provided me, but it has since resolved itself for me.

ID: BUG-000173520

Synopsis: In ArcGIS Hub, some organizations are unable to manage sites when utilizing ArcGIS Hub Workspaces.

Status: In Product plan.

Workaround: Disable the Workspaces preview in ArcGIS Hub.

Workaround: https://hub.arcgis.com/people/%3Cusername%3E/profile/settings please paste this url in the browser, and replace the username with your username. Disable the workspace preview settings.

JustinPrather

Hi @BradLewis14 –

To clarify ... if you try accessing:
https://YOUR-ORG-SHORT-NAME.hub.arcgis.com/workspace

... you see "Page not found"?

It sounds like if you are in ArcGIS Online, you are able to get to your site and edit it.

From editing your site, are you able to navigate to the site's workspace via the "Manage site" action at the top left?

DebSF

We are having this issue too and I think it's something to do with having a different sub-domain name for the hub site to our usual AGOL site URL. I am an admin.

AGOL site is scottishforestry.arcgis.com, so when I try and go to "My Workspace" from my Hub account it tries to go to https://scottishforestry.hub.arcgis.com/workspace and I get a Page not Found message.

Our actual Hub Site URL is https://open-data-scottishforestry.hub.arcgis.com/, so if I go directly to this URL I can manage the site and see the workspace.

JustinPrather

Hi @DebSF –

In testing out scenarios, I found one where if you try to access the user workspace of an organization that doesn't allow anonymous access, and you are authenticated in another organization, the workspace displays "Page Not Found". To reduce variables of this situation, verify that you are authenticated in the `scottishforestry` organization when you are trying to access https://scottishforestry.hub.arcgis.com/workspace/ and reply here with what you experience.

DebSF

Hi @JustinPrather, when I click that link it redirects to https://scottishforestry.hub.arcgis.com/workspace/users/self, and then comes up with "Page Not Found".

If I go to https://scottishforestry.hub.arcgis.com/ it comes up with "Explore Content..." and a search box.

I'm not actually sure where scottishforestry.hub.arcgis.com has come from, because the Hub site we have set up (and that I do have access to) is open-data-scottishforestry.hub.arcgis.com.

And just to confirm, the organisation AGOL site is scottishforestry.maps.arcgis.com, which I am an admin of.

Many thanks.

BradLewis14

Hi @DebSF, that is the exact same behavior I am experiencing. Going to https://hub.arcgis.com shows the arcgis hub splash page with the 'view workspace' button, which points to https://%username%.hub.arcgis.com and the 404 error.

If I go to https://hub.arcgis.com/workspace/users/self/overview when logged in as the arcgis user I can see the workspace.

I do have a subdomain mapped: https://hub.domain.com points to hub.arcgis.com via a CNAME DNS entry

Also, one in my site settings, if I try to use the breadcrumb navigation to go to Workspace, I get the 404.

JustinPrather

@BradLewis14 + @DebSF –

Thank you again for posting what you are experiencing. I'd like for this to get resolved and working properly.

I recommend starting a support ticket (if you haven't already). Our support services will be able to look at this at a deeper level.

PeterHodkinson

This was identified as a bug affecting some specific ArcGIS Online organisations. It should be fixed soon but a workaround in the meantime is to remove the organisation shortname from the URL and navigate directly to https://hub.arcgis.com/workspace/users/self

bkaplan1

I created a new organizational ArcGIS Online website last week and working to setup the home page and additional material including a hub page. When I go to hub.arcgis.com, log in, and then select View Workspace under by name in the upper right, I'm sent to the page shown below. From this page, selecting Go to settings also returns me to this page. Selecting Use workspaces takes me to a blank page with the url https://<shortname>.hub.arcgis.com/workspace/user/self/settings

I created a hub site from a Solution and I'm able to get to it by commencing edit in AGO which takes me to the hub site for editing https://<hubsitename>-<shortname>.hub.arcgis.com/edit.

While editing, I select Manage Site, I end back at the screen below.

It would be nice to manage it from hub though. And I think I'm missing some options which I'm not being able to get to in settings. Any suggestions?

Thanks

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