Cannot download data from dashboard

Question

We are using 11.2 and are unable to download data from tables in our dashboards. The enable download option is on for the feature layer, and when we click the little download arrow we see a window that tells us the download has started, but nothing happens. There's no indication in the browser that anything has been downloaded, and there is no .csv in the downloads folder.

Any help is much appreciated!

RachelK · Answer

Thanks so much for your patience and help with this!

sxw_eaglegis · Answer

ok yeah it just sits on pending, I guess it times out or fails eventually. I think it would be best if you log a support ticket with Esri and they can help to try and find the cause of the issue and log a bug if necessary.

RachelK · Answer

It appears to just run forever, with multiple requests. Sadly, the response tab has nothing in it, I guess because nothing's happening...