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Unable to use ArcGIS extension in Illustrator 2025

DaveWiosna

After updating to Adobe Illustrator 2025 (version 29.0), the ArcGIS map extension will not open. It returns a "missing required components" error and prompts to run repair and restart Illustrator after repair is complete:

But after running repair, it comes up with the same error. Fortunately, I can go back to the previous version of Illustrator and the extension works just fine. I'm guessing the extension needs an update to work correctly with the new version of Illustrator. Can we get that, please? I really don't want to keep using the old Adobe version.

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Accepted answers

Xingdong_Zhang

@DaveWiosna We can reproduce the repair function issue internally and are investigating the problem. The current version of ArcGIS Maps for Adobe 3.7 supports Illustrator 2024 through version v28.7.1. The team is currently working on a new release that fully supports Illustrator 2025 (v29). The new version will come soon.

In the meantime, you can still run v3.7 on your Illustrator 2025 (v29) at your own risk. After you upgrade Illustrator to v29, you can try uninstalling and reinstalling ArcGIS Maps for Adobe 3.7 to resolve the repair problem. Hope this helps.

Xingdong_Zhang

What language version of Illustrator are you using? After some investigation, we found the repair function has a problem in the non-English version of Illustrator when it is installed using a per-user configuration instead of a per-machine configuration.

To work around the problem

• Install Maps for Adobe using the per-machine configuration if possible.
• If you need to install using the per-user configuration, you should install Maps for Adobe on an English version of Illustrator.

All comments

RClavero

Hello @DaveWiosna, seeing your post my first reaction has been to check the software requirements and it doesn't seem version 29.0 is supported yet. But I'm not using the extension, so you might want to double-check this with Esri Support.

Xingdong_Zhang

CC_Chapman

Since this is probably a temporary issue while they work on a new release for ArcGIS Maps for Adobe, I'm using Illustrator v28.7.x to open my .AIX files. Once I save them as .Ai files, I go back to Illustrator v29.

Maria22

I have the same issue. I tried uninstalling and reinstaling ArcGIS Maps for Adobe 3.7, but stilll have the same issue unfortunately. And don't have access to older versions of Illustrator now, due to company policies.

Ashley_kuhn

Hi @Maria22 sorry you are experiencing this issue. To help us investigate this further would you be able to give us details on your system’s environment? (windows 10, 11, mac etc.)

Also, I have a couple questions that will help us troubleshoot.

What order did you run the installation process? Did you first install Illustrator 2025 and then try reinstalling ArcGIS Maps for Adobe 3.7?

Where are your installation folders located? The default is generally C:\Program Files\

When installing ArcGIS Maps for Adobe 3.7, are you installing for "Anyone who uses this computer" or "Only for me"?

We can also set up a zoom call to help get it working for you.

Maria22

Thank you Ashley. I have a colleague who's Illustrator still hasn't updated, so I will get him to help me in the meantime, and I can wait until the update release mentioned by XingdongZhang. But just for your info, I'm running Windows 10 Enterprise. Illustrator 2025 got installed first, and then I uninstalled my old ArcGIS for Adobe (when I realised it wasn't working), downloaded v3.7 and installed that in the default path for "anyone who uses this computer".

BradW

We also recently noticed that the ArcGIS Maps for Adobe plugin is failing to work now (Oct 25th 2024). We also tried reverting back to version 28.7.1 and Illustrator still does not recognize .AIX files. We also attempted to "repair" the extension, as it prompted us that the extension was missing a required component, but it did nothing to resolve the issue.

This is incredibly frustrating as many government agencies, including ours, use this Adobe function to produce maps for the public. We're basically at a stand still until ESRI and Adobe can update the plugin to serve version 29.0.

file_error.png

repair_error.png

Ashley_kuhn

@BradW Have you tried uninstalling ArcGIS Maps for Adobe 3.7 and doing a fresh install?

I also have some questions to help us troubleshoot.

What is your system’s environment? (windows 10, 11, mac etc.)

What order did you run the installation process? Did you first install Illustrator 2025 and then try reinstalling ArcGIS Maps for Adobe 3.7?

Where are your installation folders located? The default is generally C:\Program Files\

When installing ArcGIS Maps for Adobe 3.7, are you installing for "Anyone who uses this computer" or "Only for me"?

BradW

Hey, Ashley.

We’re running Windows 11 64-bit OS. The order was first installing compatible version of illustrator and then the plugin from the Adobe Creative Cloud plugin menu.

However, we just tried uninstalling everything, going back to Adobe Creative Cloud page, reinstalling illustrator version 28.7.1, then installing the ArcGIS Maps for Adobe plugin from the ESRI site, not from Adobe’s Creative Cloud page. After doing this exact sequence, it seems to recognize .AIX files now.

ESRI Link: https://www.esri.com/en-us/arcgis/products/maps-for-adobecc/downloads#getstarted

Hoping an updated plugin for version 29 is released soon, as I'm sure we won't be the only people experiencing this. Also hoping the two companies can give each other a proper heads up when updates are underway. This plugin is amazing for map making when it works.

ChristopherMorgan5

I'm having the exact same problem and cannot revert back to an older version of Illustrator. Very frustrating. Hopefully the update is posted soon.

MarthaBostwick1

Is there a solution in the works? I am unable to roll back to previous versions of Illustrator so must use the new release. Uninstalling/Reinstalling does not work, nor does running the repair process. After running the repair, I re-start Illustrator and still get this same error message.

Illustrator_Error.png

KeithWitt

Can you tell me how to download ArcGIS Maps for Adobe 3.7 so I can run it with Illustrator V28 or newer? I updated Illustrator and ArcGIS Maps for Adobe before discovering the installation problem and this thread, and did not keep Illustrator V27. Adobe will allow me to revert back only as far as Illustrator 28.0, but my latest version of ArcGIS Maps for Adobe (3.4) works only with Illustrator 2021 (v25.3.1) to 2023 (V27). This is very frustrating because we have lost our GIS to Illustrator workflow.

Ashley_kuhn

Hi, you can download the latest ArcGIS Maps for Adobe 3.8 here - https://www.esri.com/en-us/arcgis/products/maps-for-adobecc/downloads It is compatible with all Adobe CC versions 2023-2025.

Install instructions:

We recommend upgrading the the latest Illustrator v29.
After installing Illustrator, install ArcGIS Maps for Adobe 3.8

Here is a resource on the software requirements - https://doc.arcgis.com/en/maps-for-adobecc/latest/install/requirements.htm

Ashley_kuhn

Hi, you can download the latest ArcGIS Maps for Adobe 3.8 here - https://www.esri.com/en-us/arcgis/products/maps-for-adobecc/downloads It is compatible with all Adobe CC versions 2023-2025.

Install instructions:

We recommend upgrading the the latest Illustrator v29.
After installing Illustrator, install ArcGIS Maps for Adobe 3.8

Here is a resource on the software requirements - https://doc.arcgis.com/en/maps-for-adobecc/latest/install/requirements.htm

FourCornersMapping

Perhaps related, perhaps not. I was unable to open any aix file if the Pro layout had halos in text elements. I tried uninstalling the extension as well as uninstalling AI and reinstalling different versions of each. Nothing worked until I removed all halos from text in ArcGIS Pro. AI just hung on the "working on your file" screen for ages until I forced it to close. I am aware that halos aren't supported in this workflow, but a more useful error message would be nice for troubleshooting. Or, even better, support halos in the Pro to AI workflow!

Screen Shot 01-20-25 at 10.09 AM.PNG

AnnaHartig

Hi @FourCornersMapping,

Can you share some more info on your workflow so that we can try to reproduce the issue? Your OS, versions of Pro and Maps for Adobe, general workflow steps, or even better- if you have any AIX files that you would be able to share. All this info would be very helpful for us to try to reproduce the issue you're seeing.

Negruj

Hello,
Same problem here.
I'm totally new to ArcGIS integration with Illustrator so I'm on a 21 day trial. This is a disappointment...

I have pretty clean install (formatted my drive 2 weeks ago).

I'm on windows 11, 24H2, build 26100.2894

Adobe CC with illustrator 25 (Also tried different versions of illustrator 24, same problem).
First installed illustrator, rebooted, afterwards ArcGIs maps 3.8. (for my windows user only), rebooted.

I always get the following notification:

ArcGIS Maps for Adobe Creative Cloud is missing a required component. Click "Repair" to launch the installer and follow the instructions to repair the application.

Please restart Illustrator after installation/repair is complete.

Repairing does not help.
On photoshop I can start the extension under the label "outdated extensions" (selfmade translation, may also be "obsolete")

Xingdong_Zhang

To work around the problem

ErikVidje1

Hello @Xingdong_Zhang and @AnnaHartig
It has been a year now and this problem is not solved.
I have installed all available versions of Illustrator and used the tips/tricks that is listed in this forum above.
I still end up with the "repair"-window and then nothing happens when i click Repair.
It is a good product for my workflow. but i have not been able to use it for the past 18 months.
If anybody can look into this? thank you

ESRI_Adobe_problem_20260107.png

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