Location Sharing - Unable to load tracks. Not all data could be fetched

Question

Hello. I´m facing an error with Track Viewer, the issue is that we can't see the users tracks in the Track viewer projects, recently we update from Enterprise 11.0 to 11.3, before this update the data was accesible without problems.

I read that it could be a problem with our Data Store but it is running and the issue appears only in the track viewer layers.

EduardoDC · Answer

Hi Marjorie, my team referred the case to ESRI technical support and I dont know what they did but after a month we could use again the track viewer although we lost the created projects. Few weeks ago it failed again but it was solved restarting the data store, in this one we didnt lose data.

MarjorieDillinghamGOAA · Answer

Hi Eduardo, I'm having the same issue. Upgraded from 10.9.1 to 11.3, can see the tracks in the hosted feature layer (spatiotemporal datastore) but can't see in the Track Viewer app and can't add new tracks through the mobile app. When I go into the portal setting/organizational extensions I get the error message Unable to find the location sharing service.

Did you ever have any luck resolving this?

Any advice greatly appreciated. Marjorie

ColinLawrence · Answer

Are you able to create a new track view and see the data in Track Viewer? It seems like the Track Viewer app cannot find the source of that after you upgraded. If you are comfortable capturing traffic using network tools (F12) you can reload the page and see if a more detailed error is reported in the network traffic.