nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Bloqué dans le compte AGOL

Jennifer_Parmeley

Mon organisation expérimente ArcGIS pour Power BI.

Nous rencontrons des problèmes de connexion liés à notre portail d'entreprise, alors je me suis connecté à mon compte personnel AGOL.

Maintenant, je suis bloqué dans mon compte personnel AGOL. Comment puis-je en sortir ?
Je sais que le "switch account" est censé être un lien, mais dans ce cas, ce n'est pas le cas.
J'ai essayé de fermer Power BI, je l'ai laissé ouvert pendant le week-end (notre organisation redémarre les machines chaque nuit - donc il a été redémarré 3 fois), j'ai essayé d'ajouter des données et j'ai essayé sans données.

Comment puis-je changer de compte ?

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Accepted answers

NaZhang_Esri

Hi @Jennifer_Parmeley,

Could you please click Switch account on the visual and log in with your Enterprise account on your page 3? And then tab back to your original report page. Then you should be able to sign out your ArcGIS Online account and switch to Enterprise on your original report page.

Also, I noticed that you were using old version of Power BI Desktop from your screenshot. Please make sure to update to the latest version of Power BI. You will see something like this when you switch account after upgrading.

Please let me know if you have more questions!

Thank you!

All comments

NaZhang_Esri

Hi @Jennifer_Parmeley,

Thanks for playing around ArcGIS for Power BI and thanks for your question! Please check out this FAQ blog post with more information. Also, please reference this comment with the steps. Let me know if you have more questions! Thank you!

Jennifer_Parmeley

Hi - thank you for trying to help!

Related to the FAQ
When I create a new visual it is already signed in with the AGOL account that is stuck.
Here I asked the top visual to map by county (it's been spinning for a while now). I created a new visual below that and it is automatically signed in.
(PowerBIlogin2)

Related to the comment.
I've added pages, created visuals, and it is still using my AGOL account.
(PowerBIlogin3)

PowerBIlogin2.jpg

PowerBIlogin3.jpg

NaZhang_Esri

Hi @Jennifer_Parmeley,

Please let me know if you have more questions!

Thank you!

Jennifer_Parmeley

As I mentioned in my original post - the switch account link is not available. I know it looks blue, like a working link, but there is not an option to click on it.

I do not have control over what version is installed. I can ask that they upgrade, but they did the original install 6 days ago.

Jennifer_Parmeley

Thank you and upgrade fixed this sign in/out issue.

NaZhang_Esri

I'm glad it works. Please always make sure to upgrade to the latest Power BI desktop version to ensure things are working as expected (https://learn.microsoft.com/en-us/power-bi/fundamentals/desktop-latest-update?tabs=powerbi-desktop). If it's still not working, please clear the cache. 😊

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