Downloading causing crashing constantly

Question

I'm trying to download an online layer into Adobe Illustrator but every time I click sync, Illustrator just crashes. It has happened about 6 times in a row, I have tried reinstalling ArcGIS Maps for Adobe CC and restarting my computer but the same thing keeps happening.

Xingdong_Zhang · Answer

@ElenaHartley Would you mind sharing the system info of your computer which encountered a crash?

ElenaHartley · Answer

Just an update. It turned out it was a computer chip issue on my end. App works now and great on my new computer.

ElenaHartley · Answer

Hi Xingdong!! Hope you are well,

Unfortunately, it's not a particular layer that's causing the issue. I am able to repeat the crash by selecting a random section of the world map (say, the U.S. southern states) and then adding one place (a city, say Atlanta, GA). When I try to sync the map, Illustrator just crashes. What would be the best way to give you information to look into the issue?