Doug, The Flex Viewer allows for multiple Config.xml files to be use with the same viewer. Configuring the viewer for multiple agencies with different widgets and look is exactly what the viewer is good at. The url that is used can have a url parameter called config (i.e config="config-agency1.xml" or config="config-agency2.xml"). Documentation is really not that bad. I just think people are skimming over it. Details on the Main configuration file are here:http://help.arcgis.com/en/webapps/flexviewer/help/mainconfig.htm
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