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Mes catégories de support étendues pour My ESRI Tech Needs

SheriNorton

Les catégories et sous-catégories de support My ESRI sont insuffisantes pour la soumission de cas à la fois sur le site web et par téléphone. J'ai eu de nombreux cas qui ne correspondent pas du tout aux catégories/sous-catégories limitées. Cela pose problème, entraînant des retards dans l'acheminement du problème vers l'analyste approprié.<\/P>

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Support

Needs Clarification

Status: Needs Clarification

Réponses

TeresaDolan

@SheriNorton

If you haven't been contacted by the Support folks about your request yet, then they may need more information. I suggest visiting the Support Site at support.esri.com, and submitting this suggestion on their site so that it goes through their channels. https://support.esri.com/en-us/contact

SheriNorton

Hi Teresa,

Did my additional information provide sufficient details for the ESRI team? If so, can the Status be changed from Needs Clarification? Has there been any feedback from ESRI on this topic I submitted a year ago?

TeresaDolan

@SheriNorton- Thanks for the details. I have passed your request on to the team that manages those lists.

SheriNorton

Sure - I had another case to submit today regarding annoying Locator errors for existing Pro Projects. In this instance, while the Customize, Configure and Develop Category is a reasonable choice, there are just two Sub-Categories (Add-Ins, Utility Network Industry Configurations). The Sub-Category is required, but neither of these limited options fits my problem at all. So I'm force to pick one of them regardless and hope the case gets routed to the correct analyst. Frustrating and inefficient.

TeresaDolan

@SheriNorton

Thanks for your comment.

Could you supply some suggestions as to Categories and Subcategories that you were expecting to find, or that you would find useful? I can pass those on to the Support team for consideration.

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