I updated to version 3.1 this morning and have found that I can't export layouts to graphic files when opening projects created in a previous version of ArcGIS Pro. When I try it seems to hang with the message 'preparing export'. If I copy layouts and maps into a new project file they export ok. Has anyone else come across this issue at all so far?
I'm also having this issue. Both 3.0 and 3.1 exporting layout crashes the application. I don't have "empty text" like people said, but I do have transparencies.
I had the same thing happen to me using ArcPro 3.1.3 . It is very frustrating. I tried a bit of trouble shooting including trying to Print to PDF or Cute PDF, clearing the cache, etc. I didn't want to re-install Pro, as I read that it doesn't always work. When I created a new project and brought over my files and created a new layout the Export to PDF worked the first time around!
There is BUG-000157970 - "Export layout results in an error "Export failed" using ArcGIS Pro 3.1 and above." The BUG was fixed at ArcGIS Pro 3.1.2 and a workaround is to use the Print Layout command on the Share tab as an alternative to exporting the layout - this will work for PDF exports.
Anyone using Gdrive (or any other cloud).I have the same problem, and it seems it's gdrive related..
This was the only solution that worked well. Hope there is a fix for this bug. Thanks!
I'm having the same problems, some solution so far, I'm with version 3.1.2. I did a clean install and the problem persists when exporting.
Without a specific bug referenced I can't say for sure whether issues discussed on this thread will be addressed, but wanted to note that ArcGIS Pro 3.1 Patch 2 (3.1.2) does contain fixes that could address what is discussed on this thread. See https://pro.arcgis.com/en/pro-app/latest/get-started/release-notes.htm (Go to the Issues Addressed List)... I'd recommend updating to 3.1.2. Thank you.
I am having the same problem, when I use the Export Layer to create maps it just runs endlessly and never exports a map. I had version 3.1 and tried the ESRI root folder rename but no success, and I just downloaded the latest patch 3.1.2 and still no success with Export Layer. I have read the suggestion to recreate your entire project from scratch in a new 3.1.2 file instead of just opening the previous file version and saving it in the new version - it would be unfortunate if this is the only solution but I will try it next.
3.1.1 does not seem to have fixed it entirely...getting the simple "export failed" message on a project that was created from scratch in either 3.1 or 3.1.1. No error number, either.
Hi Robert and all folks in this thread. I have recently updated to 3.1.1 and the export to PDF/PNG, etc and then crashing the app issue has stopped. I have been working with ESRI Support Australia, investigating the issue from both ends, but as soon as updating to 3.1.1 the issue was resolved. I now cannot get the application to crash when exporting - I have tried. Perhaps update to the latest Pro patch and see if it resolves your issues. I have no explanation for how this patch has resolved the issue (there is nothing noted in the patch release notes) but it has worked for me. Cheers.
Thanks for the suggestion, unfortunately this didn't work for me, appreciate the help though 🙂
Has anybody found a fix for this, Esri support told me to do a reinstall this didnt work, I have also cleared the cache and still encountering the issue.
Hoping this is fixed fast as this issue will affect my work.
Hi Robert, thanks for that. I have been in contact with Support and they are investigating. We've tried a lot of tests and workarounds - appears to be not a simple solution. If a solution is found I can post the solution here.
Hi Grant - not sure the workflow required here but scripting it out could be a solution. Near term I would suggest reaching out to Esri Support Services to see if they know of a better solution and if it is a BUG, then get it logged so it can be fixed in a future release.
@GrantDickins_OX2 Saw this while scouring the forums for 3.1 issues before upgrading... I bet you could script that import/export for all your layouts with arcpy. Say here this functionality was added in 2.6 but of course, I can't find any examples of it. So maybe it's not possible after all.😂
Hi Robert. Thank you for that information. Does this mean we can export or save out each layout in an existing 3.1 project and re-import it into a 3.1 project to solve the export problem? I ask because we have dozens and even hundreds of layouts per project and cannot do the above for every layout needing to be exported? I'm just trying to get my head around how we fix the issue with so many layouts? Thank you.
In reviewing a Support Case that mirrors this Esri Community post, the customer and analyst were able to get the export to work by doing the following workflow:- Saved the layout as a layout file- Start a new project without a template- Import the layout file into the new ArcGIS Pro project- Export layout to PDF - success with minimal time- Determination was the original *.aprx was likely corrupt.
Not an ideal workflow granted but might be worth a test to determine if this fixes the lengthy export times you're experiencing. If not, I highly recommend a call to Esri Support Services to work with an analyst.
Same issues here! Can't export layout to anything without it taking up to 25 minutes! Seems to be with any projects that were created before updating to 3.1. Very frustrating!
same issue here. Export takes ages.. progress bar seems to be stuck but PDF is being created.
Some rasters (mosaic) haven't been rendered properly, some are missing....
Another issue is that stretching (min-max) doesn't work properly as well. Has something to do with gamma.. I'm desperate.
@wayfaringrob - in reviewing the internals on this one, there was a customer experiencing the same problem 3/3/2023. It was resolved by clearing the cache. In ArcGIS Pro 3.1, go to the Project tab->Options->Display->Local Cache->click the Clear Cache Now button and attempt the workflow again.
@Robert_LeClair are you able to locate any bugs for these somewhat major issues? I wasn't able to find any but this sounds widespread. The idea that users should have to bypass the (intuitive) auto update and completely remove and replace Pro between versions just to get it to work properly isn't something that any other software on my computer requires, so it would be nice if this could be fixed another way very soon. My work is pointless if I can't export it. Plus, others in this thread are saying that's not resolving the issue.
Yes, same here. Exporting to PDF/PNG crashes the app. PC restarts do not resolve it. The first export generally now works without crashing, but at first it crashed every time. Now it crashes on the 2nd-3rd exports (after revisions) of the same map. So annoying - nothing ever works seamlessly LOL!
We had a different issue yesterday where it would just give an "export failed" error regardless of export format. Had to make a whole new project.
I'm getting this also
More export issues, this time with alignment. I'm getting a new PC within the month and I'm just going to request 3.0 be installed.
Closed & reopened the project -- the title group now shows in the same location in the exported PDF. Not where I put it nor what it showed me prior to reopening.
I came across this thread which highlights a similar issue to mine. Using Python to export seems to work fine.Solved: Re: ArcGIS Pro 2.5 - Export Layout takes 20 Minute... - Page 2 - Esri Community
I've done a completely clean installation of 3.1 and am still getting issues with it being slow to export a layout to PNG and with the legend not exporting properly. It doesn't seem to be just an issue with project files created in a previous version of the software either.
I'm still having issues with it being very slow to export. I've also found in some cases, where the data layer has been classified (e.g. bathymetry data) and the legend property is set to 'Only show features visible in the map extent', the legend doesn't export, or it exports only the classes not visible in the map - the opposite of what it should do. Might need to try a clean install again.
Similar issue. 3.1 is crashing when re-exporting vector PDFs (e.g. it won't crash the first time, but on successive exports of a layout, it crashes moments after it completes).
Thanks for your replies. I did a clean install renaming Esri folders etc. and restarted my machine. It didn't seem to change anything initially, but today it looks as though it is working fine. Maybe a glitch somewhere!
I had the same problem. Restarted my computer afterwards and it seemed to fix the issue.
Stephen - hmmm...that's rather odd. Whenever there's a major release like ArcGIS Pro 3.0 to 3.1, I do the update the following way to avoid "issues."
1. Complete uninstall of ArcGIS Pro 3.x2. Rename the ESRI folder in the c:/users/<your_user_profile>/appdata/local and c:/users/<your_user_profile>/appdata/roaming to ESRI_OLD.3. New install of ArcGIS Pro 3.1
I find this tends to avoid any weird upgrade issues. Hope this helps!
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