Sidebar Instant App Pop-Ups not working on recently added layers

Question

I have a sidebar instant app that has the "Info" sidebar pop-up window enabled.  I recently added a few new layers to its associated web map and have those layers set for enabling pop-ups.  However, the pop-ups do not work in the instant app.  All other layers do work properly.  I turned off the "Info" sidebar option and confirmed the same issue exists with the in-map pop-up window.  I have also tried turning off "enable pop-ups" on the layers in the web map, saving, and re-publishing the instant app, and then turning everything back on and re-publishing, to no avail.  Any ideas?

khutchins · Answer

Are there any errors in the developer console in either the map viewer or the app?  If you haven't opened the console before info is here for various browsers: https://balsamiq.com/support/faqs/browserconsole/#:~:text=To%20do%20that%2C%20go%20into,shortcut%20Option%20%2B%20%E2%8C%98%20%2B%20C%20.

keith_jackson · Answer

Hi @SarahMcDonald_Esri it actually looks like they aren't working in map viewer either.  I thought they were initially because when I first click on the pop ups tool on the right to configure it, I can see a pop up like the attached.  However, when I actually click on a feature, the window does not appear.  Any ideas?

popup_config.png

SarahMcDonald_ · Answer

Hi @keith_jackson

Thanks for reaching out about that. When you say the pop-ups don't work, do they open at all, or is the content that was configured in the pop-ups not displaying correctly? Can you send a screenshot comparing what the pop-ups look like in the Sidebar app vs. what they look like in Map Viewer?

Thanks!
Sarah