How to add an additional viewer license?

Question

Hello all,

I am an admin of an arcgis online account and need to add one additional viewer license, we have used up the 6 viewer licenses we had.   I can't find the correct screen to add one.  I know how to assign licenses but have no idea how to buy an additional viewer license for Arcgis online. Is anybody, able to point me in the right direction?

ZackK · Answer

Since you're an admin, go to https://www.esri.com/en-us/arcgis/products/user-types/buy, log in (if you're not logged in already), then add to cart and pay.  Your cart should be showing your Organization name and Customer ID.  I hope this helps.

ChristopherCounsell · Answer

My Esri is the portal for your relationship with Esri and generally where I would start.

The main website indicates you can add items to you cart and have them added to your subscription if you sign in.

https://www.esri.com/en-us/store/help/how-do-i-renew-or-make-changes-to-my-existing-subscription

https://www.esri.com/en-us/store/products/all?productType=Core&worksWith=ArcGIS+Online

Realistically you'll likely have the most success if you are the admin/business contact and hit the 'contact us' button with Esri or your distributor via their site.

Please don't forget the Kudos 🙂