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Terrain Service not showing in 3D view

GeoNZ

We run an on-premise Portal with its own terrain service and our environment is not connected to the internet. Our terrain service shows fine in the Portals scene viewer/as a terrain source in Pro etc but doesn't show in Drone2Map 3D view? Adding the same terrain service through the 'Add Data' button just adds it as a 2D layer (i.e. pixel heights shown as greyscale values)

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