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Cas de support, bugs et améliorations ajoutés à l'expérience My Esri Beta !

JoshuaBeaton

Dans le but de faciliter la recherche des utilisateurs, nous avons suivi le nouveau modèle pour les Cases, Bugs et Enhancements en fournissant des fonctionnalités exploitables et des détails au sein des mêmes pages. Cela est réalisé grâce à l'affichage extensible/rétractable et aux sélections d'actions pilotées par modal.<\/P>

Vue d'ensemble du support<\/U><\/P><\/span><\/P>Détails du Technical Support Case<\/U><\/P><\/span><\/P><\/span><\/P>Détails des Bugs et Enhancements<\/U><\/P><\/span><\/P> <\/P>

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JoshuaBixby

Josh, I seem to be having issues getting case detailed information. I can't recall, do support requests for My Esri go through Esri Support?

DeniseMcD

Hi this is really great for the deep dive pages but can we please please elect to keep the landing page which is now very familiar thanks.

TeresaDolan

@JoshuaBixby Sorry that no one responded to you yet.

Issues with My Esri itself can be reported using the Ask a Question form, found in both Classic My Esri and the beta.

For issues specifically with the beta version, you can use Feedback. You can find the link to it in two locations: on the Home page (where you land if you click the Home icon); and the Help menu (accessed from the ? question mark on the Home menu).

My Esri Classic also has a feedback form, which is accessed from the "My Esri Help" widget found alongside every page.

Feedback that comes in through the Feedback channels come directly to the My Esri team.

TeresaDolan

@DeniseMcD - Thank you for your comment.

Are you referring to the Support Overview (as shown in the first image in Josh's post above), or the page we call the Dashboard in My Esri Classic? Or something else? A screenshot (scrubbed of any personal info) would be helpful.

DeniseMcD

Thanks, no the bug page is great.

I responded from the 'feedback link' on logging in that invited us to see the beta preview.

I like this view when I log in - the new one is too simple - an option to use both would be best 🙂

my.esri dashboard admin.png

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