Insights Desktop Workbook Import Failed

Question

I uploaded a zipped GDB (uncompressed size of 5.81 GB) and shared the saved workbook (5 GB) with my team after performing the analysis.  Two of my team members can’t import this workbook on their computers and they get the same `Something went wrong` error.

How would you like me to share the log file (lots of errors) with you?

Thank you,

Saad

Anonymous User · Answer

The Insights Product team is looking into this now.

Ed_ · Answer

Thank you, please see attached.

pg.log

Scott_Aulen · Answer

@Ed_,

You can definitely attach the log files here but since it sounds like it's something that might take some troubleshooting, the best first step would probably be to start a support call with Customer Service. Someone from the development team can then be involved where needed.