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Allow accounts to have the Admin role without consuming a creator entitlement.

MAllen

Large enterprises may have accounts in ArcGIS online for the sole purpose of site, usage and license administration. ArcGIS online should allow Admin accounts to be created that have no product entitlements but can have the Administration role assigned to them.

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Réponses

RobertBorchert

Are you asking for a User Type this is an Administrator but has Role that can only handle licensing for users?

I would speculate a new User Type called Administration or a new Role called Administration.

If you go into your AGOL account as an Administrator and go to Organization > Settings

You can set New User Defaults. I believe by default it is set to Not Set

Writing as someone who is part of a large Enterprise Portal environment.

And as someone who is an Admin for our Portal and AGOL environment.

It would be a very bad idea to create a bunch of new Administrators, which is what I believe you are trying to avoid.

MAllen

Hey @RobertBorchert thanks for the question.

Yes this could be a new user type that would be assigned the built in role of Administrator.

RobertBorchert

I can see the use for that, especially for education institutions or others with a lot of turn over.

We have 561 accounts set up in our Portal.

We only have the 5 GIS people in as Administrators. But it is easy to manage as we only need to set up new users.

We use SAML authentication, when someone leaves our company they are automatically removed from Portal and their license is freed up.

Anonymous User

Did you get any resolution to this? I see the comment is 1year old & we're having the exact same issue over here.

They're trying to tell me I have to pay for an additional license. In other words we are paying to consume a software license just to add/remove users. It doesn't make any sense.

MAllen

I have not heard anything from ESRI on this topic.

"we are paying to consume a software license just to add/remove users. It doesn't make any sense." - exactly.

Waan

Great recommendation. This needs more upvotes!

FarWestGEOConsultants

This idea is particularly useful for small organisations, because if a user leaves employment and they are the only GIS user, the license is held hostage by them.

Without an administrative-only role (no mapping functionality) the subscription cannot be easily reassigned to a new user.

BaskSoftwareManager

Is this possible yet? We as an organization shouldn't be forced to pay for licensing that we are not using. Admin accounts should be a basic thing.

MartinNewman1

It's absurd this was not there from day 1

unitseven-Lynker

Agree with this - including another use case where we are an Esri business partner and are encouraging various groups to sign up their own small AGO org - usually 1-3 people and they'd like us to be able to help them administer but is not practical for them to need another licence.

We get around some with shared update groups but still need to gain access to their accounts to administer.

BPIEngineering

Fully agreed, this post is from 2022 and it's still an issue now.

All of the other software in our organization allows for an administrator account without using a user license.

WouterV

Still an issue, hope Esri will take this soon as a change - would improve manageability...

othke

I'm experiencing the exact same issue in our organization. This enhancement request is highly relevant and addresses a real need for large and small enterprises.

In our context, we also need dedicated administrator accounts solely for managing licenses, users, and general ArcGIS Online organization administration, without requiring access to the products themselves.

Currently, we're forced to assign product licenses to these administrative accounts, which:

Generates unnecessary additional costs
Complicates license management
Doesn't align with the actual usage of these accounts

The ability to create Admin accounts with only administration rights (without product entitlements) would enable more efficient and cost-effective management of our ArcGIS Online resources.

I fully support this enhancement request.

aholland

I am an Account Manager for small to medium sized businesses in AEC at Esri. Many of my customers would like this functionality because their IT team, whether internal or a contractor, does not use ArcGIS but needs to have administrative privileges.

Julia_Rozema

Our licenses are managed by none-GIS-IT users. They do not do any mapping and therefore do not need a creator license to assign licenses to users.

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