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s123 field app and connect not displaying appropriate icons on screen

APecharich

I am running the S123 field app on a Windows 10 (enterprise) laptop. I have updated to the current version of the app (3.14.237) and the graphics driver appears to be up to date (Intel (R) UHD Graphics date 6/1/2021). The icons that display on the screen do not make sense and it is extremely difficult to navigate through the app. See images:

I have the same issue with s123 Connect (version 3.14.256)

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Accepted answers

ZacharySutherby

Hello @APecharich,

This is typically due to a font issue where a group policy or IT setting on the machine is preventing Survey123 from using it's own fonts.

To confirm if this is a font issue please open Windows Event Viewer and go to ‘Application and Services logs’ > ‘Microsoft’ > ‘Windows’ > ‘Win32k’ > select ‘Operations’. Are there any processes in there that relate to Survey123 Connect or the Field App? The log will say something along the lines of Survey123 attempted to load a font that is restricted by font loading policy.

It will look something like this:

If that is the error returned please refer to this article that has worked in the past to resolve the issue.

All comments

ZacharySutherby

Hello @APecharich,

This is typically due to a font issue where a group policy or IT setting on the machine is preventing Survey123 from using it's own fonts.

It will look something like this:

If that is the error returned please refer to this article that has worked in the past to resolve the issue.

APecharich

Thank you @ZacharySutherby

It looks like that is the error. I need to work with our IT administrators to fully resolve the issue but I am glad to know what the steps are.

Andrea

APecharich

to @ZacharySutherby

My departmental IT staff did not have luck excluding the application(s) from the Untrusted Font Blocking Mode and we wanted to know if we could get the fonts that need to be added to the font directory and resolve the issue that way.

thanks

Andrea

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