Unidentified Error Failed to execute (ReportCacheStatus)

mattwilkie

ArcGIS Server, on Windows Server 2003 SP3 x64, I've published a service from Arcmap. The data appears to have uploaded to the server okay, but pointing a browser at the map service shows a blank page (excepting the "ArcGIS JavaScript API" header and the zoom control).

When using ArcGIS Server Manager to look at the Cache Status I'm told "Error executing tool.: ERROR 999999: Error executing function. Unidentified Error Failed to execute (ReportCacheStatus)."

Under Manage Services >> {selection} >> Edit >> Caching the following are enabled:
[INDENT]
Use tiles from cache (e:\arcgissserver\directories\arcgiscache)
   - Dynamically from the data  tried also, same error)
  
Create tiles on demand (have tried disabled as well)
Allow clients to cache locally
[/INDENT]
.


How do I troubleshoot this?



Here's the most recent log, set to Fine:

[INDENT]Level Time Message Source
INFO Jan 30, 2013 1:03:59 PM Instance of service 'System/ReportingTools' has been created successfully. Server
FINE Jan 30, 2013 1:03:59 PM REST request successfully processed. Response size is 200 characters. System/ReportingTools.GPServer
SEVERE Jan 30, 2013 1:03:59 PM Error executing tool.: ERROR 999999: Error executing function. Unidentified Error Failed to execute (ReportCacheStatus). System/ReportingTools.GPServer
INFO Jan 30, 2013 1:03:59 PM Failed to authorize request. Soap
INFO Jan 30, 2013 1:03:59 PM Failed to authorize request. Soap
FINE Jan 30, 2013 1:03:59 PM REST request received. Request size is 173 characters. System/ReportingTools.GPServer
INFO Jan 30, 2013 1:03:55 PM Creating instance of service 'System/ReportingTools.GPServer'. Server
INFO Jan 30, 2013 1:03:54 PM Instance of service 'System/ReportingTools' has been created successfully. Server
INFO Jan 30, 2013 1:03:54 PM Geoprocessing service instance is successfully constructed. System/ReportingTools.GPServer
INFO Jan 30, 2013 1:03:52 PM Creating instance of service 'System/ReportingTools.GPServer'. Server
INFO Jan 30, 2013 1:03:51 PM Recycling is configured for service System.ReportingTools.GPServer. Recycling will start at 1/31/13 12:00 AM and repeat every 24 hours. Server
INFO Jan 30, 2013 1:03:51 PM Request user: admin, Service: System/System/ReportingTools/GPServer Rest
INFO Jan 30, 2013 1:03:49 PM Request user: admin, Service: extents1000k/MapServer Rest
FINE Jan 30, 2013 1:01:58 PM checking for expired items in E:\arcgisserver\directories\arcgissystem\arcgisuploads Admin
FINE Jan 30, 2013 1:01:58 PM checking for expired items in E:\arcgisserver\directories\arcgisoutput Admin
FINE Jan 30, 2013 1:01:58 PM checking for expired items in E:\arcgisserver\directories\arcgisjobs Admin[/INDENT]

mattwilkie

Arcmap "Manage Server Cache Tiles" geoprocessing tool on the same service also fails with Error 999999:
.

[INDENT]Executing: ManageMapServerCacheTiles "C:\Users\matt\AppData\Roaming\ESRI\Desktop10.1\ArcCatalog\arcgis on ourserver_6080 (admin)\extents1000k.MapServer" 32000000;16000000;8000000;4000000;2000000;1000000;500000 RECREATE_ALL_TILES 2 "Feature Set" "-616742.250700001 -6735.42999999993 1616893.81593128 2348838.3542" WAIT
Start Time: Thu Jan 31 09:39:34 2013
Reporting status from http://ourserver:6080/arcgis/rest/services/System/CachingTools/GPServer/Manage Map Cache Tiles/jobs/jac0069ffb70b402fa1e2c13202cd9e62
ERROR 999999: Error executing function.
The workspace is not connected.
Failed to execute (ManageMapServerCacheTiles).
Failed at Thu Jan 31 09:40:06 2013 (Elapsed Time: 32.00 seconds)
[/INDENT]