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Internal Server Error SHARING REST Portal

Oiligriv

Hello
I am experiencing strange behavior in the portal.
"Internal Server Error" appears when uploading and publishing a Hosted service through the Portal

looking deeper, I find that uploading the zip file always works if I don't publish at the same time.

when I publish from the Portal content, "Internal Server Error" reappears.

the offending call is the following
https: // fqdn: 7443 / arcgis / sharing / rest / portals / 0123456789ABCDEF / isServiceNameAvailable

How do you think it is possible to solve?
Thanks
Virgilio

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MartinOscarsson2

Has anyone ever been able to resolve this issue? We have the same problem with the isServiceNameAvailable endpoint. On version 11.1 and 11.3.

AdamPigg

I can also add that this happens on "Feature Service" types.

AdamPigg

Hi @Oiligriv , did you resolve this issue? I think we have the same, and followed the same process you have. Ruled out the web adapter, but getting a 500 response on the isServiceNameAvailable api. Index looks fine for us however, and we are on 10.8.1.

SzuNyiapTang

Hi @Oiligriv ,

Which ArcGIS Enterprise version are you on? If you are below 10.7.1 version, you can refer to the guide in this article to force rebuild the index.

How To: Manually rebuild the index in Portal for ArcGIS (esri.com)

Cheers,

Tang

Oiligriv

Continuing my research, I found that the index is not aligned.
I re-indexed from both Rest Admin and Command line but failed.

how can i force re-create the index?

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Oiligriv

Hi MichaelGinzburg
I also noticed this Support link.
I have completely ruled out a problem with ArcGIS WebAdaptor.
Error 500 is reported directly on Portal port 7443.

I also performed a Backup and Restore of the Portal but the anomaly persists.

Thanks

MichaelGinzburg

Internal error 500 in most cases connected to credentials.

These may be IIS credentials, windows folder credentials etc.

For example, look at: https://support.esri.com/en/technical-article/000025312

It is not exactly the same case but it gives some directions.

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