Pop-up content set in ArcGIS Online is not reflected in Hub web maps

Question

I created custom pop-ups in ArcGIS Online for all layers shared through our Open Data platform. The pop-ups look good in AGOL, but the content reverts to the default when viewed in Open Data/Hub.

This what the pop-up looks like in AGOL:

This is what the same data looks like in Hub:

How do I force the Hub pop-up to reflect the custom options set in AGOL?

Y_Maree · Answer

Hello, I have experienced a similar problem in both ArcGIS Enterprise sites and ArcGIS Online Hub. The pop-ups are configured prior to publishing, and appear correctly when viewing the item visualisation in ArcGIS Enterprise portal / ArcGIS Online. However, the field names (aliases) do not display in the pop-ups in the Hub's map viewer. I have tried re-publishing the layer (hosted feature layer), un-sharing and re-sharing from the Hub, and re-saving the pop-up settings in portal/AGOL. So far, I have not been able to fix the pop-ups and they are still displaying default field headings (which require a key to understand). Anyone had any success?

wayfaringrob · Answer

This seems correct, which is a shame; I don't want my hub users confused by the poor default symbology and overwhelming popups; if power-users are interested in seeing all the fields, they can find them when they click through to the item detail page.

Alex-Santos · Answer

Hello, I'm pretty sure this is by design for feature layers, tables and other data types for consistency across the hub site. But happy to be wrong if there's a solution! This is similar to how custom symbology does not carry over to hub even when done in the Visualization tab of AGOL. You would have to share the web map in the content group that these data layers are within in order for you to accomplish what you'd like. Or, the grouped map service if you're using ArcGIS Server to register your services in AGOL. For example, we share Street Vendor Locations as a grouped map service which allows us to carry over symbology; we haven't done popups yet. But, when sharing the individual vendor locations it reverts to the default organization theme. I would also like to offer our agency customers the option of customizing their popups and symbology to enhance our Open Data DC site's appearance.