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Las entidades no aparecen al imprimir desde ArcGIS Online

BrianHiller

Tengo problemas al imprimir con el widget de impresión de Web Application Builder y la función de impresión del visor de mapas de ArcGIS Online. Las capas del mapa base se imprimen correctamente, pero las entidades de mi servicio de entidades no aparecen en la imagen o el archivo que se genera para imprimir.

Cuando intento imprimir, aparecen las etiquetas de las entidades, pero no sus símbolos. El servicio de entidades es un servicio protegido que se ejecuta en ArcGIS Server 10.3.1 de nuestra organización y está registrado como un elemento en ArcGIS Online.

El resultado es el mismo tanto si uso el servicio de impresión disponible en ArcGIS Online como si uso uno que se ejecuta en nuestro entorno de ArcGIS Server.

Se adjunta una captura de pantalla generada al imprimir desde Web Application Builder

Y otra directamente desde ArcGIS Online:

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JohnPlunkett

What are the features in your feature service?

Point/Line/Polygon?

Do they have Z values enabled when you published them?

BrianHiller

They are point features without the Z values enabled.

JohnPlunkett

Ok, I have a ticket open with Esri Support where Z Enabled features won't print.

Is the Map Service public? - are you able to share it?

Have you looked at the Browser developer tools whilst printing - do you get any messages in the network console?

BrettBlankner

I've had that problem before. Was more related to the items set to scale dependencies and the print scale was somehow slightly different than the map, and it turned itself off as a result.

BrianHiller

The service is not public and does have editing enabled, I'm willing to share the link with you privately. Let me know where/how to share with you directly.

KipoKipo

I was wondering if there is any updates/solution on this issue? I have the same issue with an ArcGIS online service which was published to AGOL as hosted feature layer. The print widget doesn't print all the layers show on the map.

IanBridger

I'm also wondering if there is more on this, a solution please? I have an ArrcGIS Portal application with base mapping, a local graphic layer for drawing/annotating, and then a long list of case data layers. When printed from the widget the output only shows base mapping and graphics layer, not case layers.

AgataZabolotny

I also have the same problem.

The print widget is only printing the basemap, no other layers. Please, does anyone have a solution for this?

New_RiverLand_Trust

Did anyone end up finding a solution to this problem and possible causes? We have the same problem. I've checked the scale of the layers and nothing changes when I expand the scale. Thanks

IanBridger

In my case, we figured (with ESRI UK Support helping eliminating everything else) that we needed to add both the Feature Services and the Map Service to the Web Map. We were only adding the feature services, which is great for everything except printing, which calls the Map Service. We assumed all along that it had a direct route through to the Map Service, but it didn't.

diegocarvalho

I`m having the same issue! Have a Feature Layer with a few layers inside and a Map Image Layer with group of layers too, but only the Map Image Layer is displayed. Do you know of any other thread discussing this? ESRI didn't reply to this one yet?

diegocarvalho

I'm having the same issue here, AGOL Feature Layers don't print, only my Map Image Layers

ChetShuler

We just upgraded to 10.7 and had the same problem. I had to rebuild an one app. So I re-loaded my services to the map viewer and saved. Problem solved.

KellyGerrow

Are you able to share the app and map?

Are you printing using ArcGIS Online or a web app created in ArcGIS Enterprise?

If in ArcGIS Online, are you layers exposed to the Internet?

-Kelly

ToddFahning

Same print issues here surfaced. Interestingly one system map has the issue but another does not in the same org.

ChetShuler

We upgraded and all the url were changed. BTW my IT guys did the installs. However after rebuilding one apps the print widget starting working.. So after that I rename all the old services and added back into the map viewer and all is fine..

Below is a link to my GIS Homepage. The Public Gallery is open to everyone.

https://cityofmiddletown.maps.arcgis.com/home/index.html

ChetShuler

I copied this reply from the post from Kelly.

Below is a link to my GIS Homepage. The Public Gallery is open to everyone.

https://cityofmiddletown.maps.arcgis.com/home/index.html

KellyGerrow

Hi Chet,

It looks like you are using a local print service. I'd suggest checking the error logs for the Server to see if that gives you any ideas on why this was failing earlier. Currently it looks to be working for me.

-Kelly

ChetShuler

Well since I had to rebuild all the apps its water under the bridge for me.. My IT guys do not have much experience with ESRI products. I did check the site out for suggestions or fixes. So I thought I would post what I did to solve the problem. I was convinced it was a bug. Apparently not... I glad I stumbled and rebuilt a site. If not I probably would not be printing today.

ClaireInbody1

We are running into the same issue in Portal 10.7.1. The print service worked in 10.7 but no longer does in 10.7.1. It is only one application that is having troubles. Rebuilding the application is not an option. any advice?

Thanks,

Claire

ClaireInbody1

I have determined that if you turn on other feature services in the application that are visible in the print extent it will show all features properly. But if other layers are not turned on and visible in the extent it will not work.

Thanks,

ChetShuler

Try to re-publishing your services.

ClaireInbody1

I brand new service was published and does the same thing.

ChetShuler

Mmmm. I found my solution when I created another service and added to one of my apps.. The only thing printing was the new service I added. Then I when back and re-published all the services within the app and the problem solved.. So sorry...

LindsayKing1

We are also running into this problem in our organization. We have a public-facing app that includes polygons representing flood control right-of-ways, but when the map is printed using the print widget (which uses AGOL's print service), the polygon layer does not display on the resulting PDF. The layer is coming from a 10.3 GIS Server: HasZ = false, HasM = false, Default Visibility = true.

We've tried adding the map service to the map in addition to the feature service, as well as turning on visibility for all layers before initiating the print, but nothing we've done so far has resulted in the layer displaying in the print widget's output. Any suggestions?

Thanks,

Lindsay

ClaireInbody1

I submitted a ticket with Esri. So far it appears to be somehow related to my related tables in the feature service. I publish the same layer no related tables it is fine. We are still trying to figure out with them what the issue is.

portal 10.7.1 for us since the upgrade hasn’t worked.

Claire

ChetShuler

Give this a try. Open up your map in the map viewer. Remove a the layer or service.. Saved the map project. Then add the layer/service back into your map project and save..

LindsayKing1

Thanks for the suggestion, Chet. We're still having the problem, but I appreciate your recommendation for things to try.

KipoKipo

We had the issue when we had a feature service of several layers. So we

tried to publish each layer as a separate feature service and that

fixed the problem. I am still not sure if this is a permanent solution, but

so far so good.

DanDeegan

I have a similar problem with the print widget, with a twist.

One of our layers will show in the print even if it is not turned on. If I want to see another layer in that group and have only the intended layer turned on, the unwanted soils layer shows up when printing.

I republished the map image service to make everything off by default. No change.

Created a new map and app for testing. No change.

DanDeegan

Everything appears to be normal again. I don't think I did anything.

Now all of the layers that were the initial problem, are fine. And the new problem with the layer appearing that wasn't supposed to is gone, except now the layer in that group I do want to show up on the print, is not showing up

....

ChristophRömer

We also have the problem that just one of the layers in our App beside the base map are printed by the print widget in portal 10.7.1.

Changing the printing options in the widget doesn't make a difference. We didn't see a difference between the three layers why one is working but not the others.
The one is working is a point layer from a sql server geodatabase, the two layers which are not printed is a polygon layer from the same database and a published query feature layer all published from arcgis pro 2.4.1.

JenniferStone

I have the same problem and your info worked as far as viewing and printing all of the features but if I try to apply a filter it will not "hide" the filtered out items when I use the map view.

Anonymous User

Same issue, but I found a very weird work-around. I have a line file that is actively being edited on a webmap by engineers in the field, while the same data is filtered on the client facing version of the webmap. My lines that were being edited and filtered would not show up on the print to pdf function we added for the client's use. I tried creating new Hosted Feature Layers and copying and pasting the existing lines with various settings on and off, but no dice. I finally just created an empty HFL in WGS 84 and drew a quick shape. Adding that NEW LINE HFL forced the my existing lines to show up in the PDF print. None of us know why, but I edited my rough shape to the be the facility boundary and just told the client that layer needs to be turned on in order for the existing/collected lines to print to pdf. If anyone can make sense out of that, please share!

sblazeycov

Amazing -- thanks so much for commenting about your workaround, Anonymous User!

I had the same issue -- when using the Print widget, only my basemap showed up on the PDF. I have 2 feature layers, and the features from those did not appear on the PDF.

I tried everything I could think of (republished services, removed/re-added layers to the web map, rebuilt indices, removed all layer configurations and re-added them, checked data for errors, deleted and rebuilt the web map and web mapping application) and nothing worked.

I read your comment and created a new hosted feature layer (line) and drew a line on the map.
I tested the printing widget and now all of my feature layers appear on the printed PDF!

It doesn't make sense, but it's a workaround I can use. Thanks again.

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