Cuando intento iniciar sesión en ArcGIS que descargué en mi escritorio, recibo el siguiente mensaje de error:

Question

<\/HEAD>Su cuenta no pudo ser utilizada para autorizar ArcGIS Pro porque es una ARC GIS Public Account. <\/P> <\/P> ArcGIS Pro ha estado funcionando bien durante los últimos 6 meses aproximadamente. Solo recibí este mensaje de error cuando cambié mi contraseña de red. gracias de antemano<\/P><\/BODY><\/HTML>

HeatherSmith · Answer

Hi Michael,

It sounds like you have multiple ArcGIS accounts: one that you were previously using to license ArcGIS Pro, and also a public one. Please sign out of the public account in Pro and sign back in with your other account.

If you're not sure what your other account is, go to https://www.arcgis.com/, click Sign In, and click Forgot Username? You'll receive an email with all of your different account usernames. If you have multiple email addresses you may need to try a few different times.

If you continue to have problems, see I am having problems signing into or licensing ArcGIS Pro.

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