Once a product enters the Retired phase, the product will no longer be available for purchase and users can expect the following: Software Support �?� No new patches or hot fixes will be available. �?� Esri will not certify any new environment. Technical Support �?� Users will no longer have access to technical support through direct phone, fax, chat, or e-mail request. �?� E-mail requests posted through the online support center will not be answered. Access to very limited support will be provided in the form of the online support center including knowledge base, supported environment, downloads, and discussion forums. �?� Although the online information will remain available to users, this information will not be updated. Users, however, will be able to browse existing documents. Typically, products in the Retired phase will not work correctly in new environments. Esri will not attempt to either determine whether a Retired product will work in a new environment or actually make it work in a new environment.
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