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Portal for ArcGIS upgrade from 11.5 to 12.1 not working - service won't start after installation

NicolasGIS

Hello,

As reported in the early adopter program, I am facing an issue when trying to upgrade Portal for ArcGIS 11.5 to 12.1: Portal for ArcGIS service does not start after installation.

I tried to reboot the server after the issue occurred but after reboot, I still can't start the service. It is "Stopped" and after clicking on "Start" it immediatly revert back to "Stopped".

So my workflow is the following:
- Working 11.5 ArcGIS Enterprise environment
- Run the install of Portal for ArcGIS 12.1
- At the end of the setup, click OK
- Portal for ArcGIS service does not start

In the event viewer, the following error is logged:

Attached are the, I believe, relevant logs files:
- ws.log (C:\Program Files\Arcgis\Portal\framework\runtime\tomcat)
- commons-daemon.2026-05-27.log (C:\Program Files\Arcgis\Portal\framework\service\logs)
- service_error.log (C:\Program Files\Arcgis\Portal\framework\service\logs)
- arcgis_install_log.txt (C:\Program Files\Arcgis\Portal\framework\support)

There is nothing interesting in Portal for ArcGIS "official" logs.

Environnement: a single Windows Server 2022 VM with Portal for ArcGIS, ArcGIS for Server, ArcGIS relational datastore and both Portal for ArcGIS and ArcGIS for Server Webadaptors installed

Anybody else facing the same issue ?

Thanks

/cc @SimonSchütte_ct @CedricDespierreCorporon

arcgis_install_log.txt

service_error.log

commons-daemon.2026-05-27.log

ws.log

ChrisUnderwood_0-1744800144518.png

Screen Shot 2021-05-11 at 8.35.15 AM.png

LouisJohnston_1-1744799108784.png

LouisJohnston_0-1744799099859.png

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Accepted answers

NicolasGIS

Support was able to reproduce and logged the following BUG:

BUG-000185267 - The upgrade from ArcGIS Enterprise Portal 11.5 to 12.1 is faulty.

NicolasGIS

Thanks.

TL;DR: If running ArcGIS Enterprise 11.5 on Windows and had installed Portal for ArcGIS Security 2026 Update 1 Patch (A, B, or C), you need to install the new D patch before upgrading to 12.0 or 12.1:

Portal for ArcGIS Security 2026 Update 1 Patch

This updated patch must be installed to replace earlier versions of this patch before upgrading ArcGIS Enterprise on Windows systems.

All comments

ryanuthoff

Does the account that is running Portal have full admin permissions to all of the various Portal directories? Including both your Portal directory in program files, along with the Portal content directory? I know that is super basic, but that is the first thing I think of when I see your error saying Portal can't open the file.

NicolasGIS

Thanks for reaching out.

Yes, it does. Same account that was running 11.5.

And I doubled check following your message, and it does.

MiguelParedes

Greetings @NicolasGIS
Was your 11.5 deployment fully patched?
Did you check the Indexer status to make sure all's well?

s.schuette_ct

Is any antivirus software active in your environment? Antivirus tools sometimes quarantine files, especially components of Portal for ArcGIS.*

"java.lang.InternalError: Error loading java.security file at java.base/java.security.Security.initialize(Unknown Source)" -->Does the file actually exist at that location? If not, something likely went wrong during the in-place upgrade*. This could be caused by an issue during the upgrade process itself or by antivirus software quarantining files.If the file does exist, it could still indicate an installer issue, but it may also be related to an permissions problem as mentioned earlier.

Have you already tried running a repair installation?

*this happened to me actually (earlier versions though). "No, there is no antivirus software on this machine" - Yes there was - a AV software running silently in the background, quarantining files because Portal for ArcGIS looked suspicious while moving 60,000+ files during the upgrade.
I’ve also experienced the stopped Portal issue before when something went wrong during the in-place upgrade itself. A large number of files are rearranged during the upgrade process, and sometimes there are hiccups or incomplete file operations.

JonathanQuinn

@NicolasGIS Can you attach a screenshot of the C:\Program Files\ArcGIS\Portal\framework\runtime\jre\bin folder? Can you also attach the C:\Program Files\ArcGIS\Portal\framework\service\logs\commons-daemon.<date>.log?

geoffrey-enterprisemaps

Hello @JonathanQuinn ,

I am also having the same issue when upgrading from 11.5 to 12.1. I have attempted the upgrade twice on an AWS EC2 instance in a client's sandbox environment. The machine hosts a Base Deployment with local service accounts that are not hosted on a domain. After the first failure, I rolled the machine back and confirmed the service account had the correct permissions across the required folders.

The first time it failed, I was able to start the upgrade process on localhost:7443/arcgis, the upgrade was apparently successful per the Portal logs, however the Windows Service shutdown and I received the error below.

On the second failure, I was not able to start the upgrade on localhost:7443/arcgis, I just received the error about the Windows service

[2026-05-28 17:46:23] [info]  [ 9720] Apache Commons Daemon procrun (1.3.4.0 64-bit) started.
[2026-05-28 17:46:23] [info]  [ 9720] Running Service 'Portal for ArcGIS'...
[2026-05-28 17:46:23] [info]  [  644] Starting service...
[2026-05-28 17:46:23] [error] [12536] FindClass com/esri/arcgis/portal/impl/Main failed
[2026-05-28 17:46:23] [error] [12536] The system cannot find the path specified.
[2026-05-28 17:46:23] [error] [  644] Failed to start Java
[2026-05-28 17:46:24] [error] [  644] ServiceStart returned 4.
[2026-05-28 17:46:24] [info]  [ 9720] Run service finished.
[2026-05-28 17:46:24] [info]  [ 9720] Apache Commons Daemon procrun finished.
[2026-05-28 17:46:44] [info]  [ 7376] Apache Commons Daemon procrun (1.3.4.0 64-bit) started.
[2026-05-28 17:46:44] [info]  [ 7376] Running Service 'Portal for ArcGIS'...
[2026-05-28 17:46:44] [info]  [12844] Starting service...
[2026-05-28 17:46:44] [error] [ 8768] FindClass com/esri/arcgis/portal/impl/Main failed
[2026-05-28 17:46:44] [error] [ 8768] The system cannot find the path specified.
[2026-05-28 17:46:44] [error] [12844] Failed to start Java
[2026-05-28 17:46:44] [error] [12844] ServiceStart returned 4.
[2026-05-28 17:46:44] [info]  [ 7376] Run service finished.
[2026-05-28 17:46:44] [info]  [ 7376] Apache Commons Daemon procrun finished.
[2026-05-28 17:48:49] [info]  [ 3960] Apache Commons Daemon procrun (1.3.4.0 64-bit) started.
[2026-05-28 17:48:50] [info]  [ 3960] Running Service 'Portal for ArcGIS'...
[2026-05-28 17:48:50] [info]  [ 4236] Starting service...
[2026-05-28 17:48:51] [error] [ 4376] FindClass com/esri/arcgis/portal/impl/Main failed
[2026-05-28 17:48:51] [error] [ 4236] Failed to start Java
[2026-05-28 17:48:51] [error] [ 4236] ServiceStart returned 4.
[2026-05-28 17:48:51] [info]  [ 3960] Run service finished.
[2026-05-28 17:48:51] [info]  [ 3960] Apache Commons Daemon procrun finished.
[2026-05-28 17:53:52] [info]  [ 1252] Apache Commons Daemon procrun (1.3.4.0 64-bit) started.
[2026-05-28 17:53:52] [info]  [ 1252] Running Service 'Portal for ArcGIS'...
[2026-05-28 17:53:52] [info]  [ 1160] Starting service...
[2026-05-28 17:53:52] [error] [ 3608] FindClass com/esri/arcgis/portal/impl/Main failed
[2026-05-28 17:53:52] [error] [ 3608] The system cannot find the path specified.
[2026-05-28 17:53:52] [error] [ 1160] Failed to start Java
[2026-05-28 17:53:52] [error] [ 1160] ServiceStart returned 4.
[2026-05-28 17:53:52] [info]  [ 1252] Run service finished.
[2026-05-28 17:53:52] [info]  [ 1252] Apache Commons Daemon procrun finished.

NicolasGIS

Here is the content of C:\Program Files\ArcGIS\Portal\framework\runtime\jre\bin:

Same as @geoffrey-enterprisemaps.

commons-daemon.<date>.log was already attached in the initial blog post.

@geoffrey-enterprisemaps , what happens if you 'repair' the installation ? On my side, after running the repair, I can then access the Portal for ArcGIS and I am prompted for upgrade. But then I can no longer access the Portal for ArcGIS once the successful upgrade is over.
This time issue seems to be different: service does start and I can successfully restart it.
But the database never starts. Nothing is logged.

> Portal for ArcGIS new log file created is empty.
> No database log created
> Nothing new written in 'arcgis_install_log'

As Portal for ArcGIS service is started but does not seem to start anything else (no database), I had a look in:
C:\Program Files\Arcgis\Portal\framework\runtime\tomcat

And there a "ws.txt" file which as been updated and that contains the following:

"""
Using CATALINA_BASE: "C:\Program Files\Arcgis\Portal\framework\runtime\tomcat"
Using CATALINA_HOME: "C:\Program Files\Arcgis\Portal\framework\runtime\tomcat"
Using CATALINA_TMPDIR: "C:\Program Files\Arcgis\Portal\framework\runtime\tomcat\temp"
Using ARCGIS_JAVA_HOME: "C:\Program Files\ArcGIS\Portal\/framework/runtime/jre"
Using CLASSPATH: "C:\Program Files\Arcgis\Portal\framework\runtime\tomcat\bin\bootstrap.jar;C:\Program Files\Arcgis\Portal\framework\runtime\tomcat\bin\tomcat-juli.jar"
=2048" " was unexpected at this time.
"""

Thanks

NicolasGIS

Yes, 11.5 environment fully patched and Indexer status all good.

Issues remains.

Thanks

NicolasGIS

Thanks for your reply.

No antivirus on this test VM.

Indeed 'repairing' fixes the issue. Then I can access the Portal for ArcGIS and I am prompted for upgrade. But afterward I can no longer access the Portal for ArcGIS once the successful upgrade is over.
This time issue seems to be different: service does start and I can successfully restart it.
But the database never starts. Nothing is logged.

Working with support, we were able to fixe it by updating registry values.

So currently workflow for me so that it works is:

- install 12.1 Portal for ArcGIS

- after installation and failed startup service, update some Portal for ArcGIS registry values

- run the repair tool

- run the upgrade steps

Seems like there are 2 issues probably both related to a bad installation but both bugs are systematic.

NicolasGIS

Support was able to reproduce and logged the following BUG:

BUG-000185267 - The upgrade from ArcGIS Enterprise Portal 11.5 to 12.1 is faulty.

ryanuthoff

Did support provide you any additional information about the bug? Like are all upgrades faulty, or just upgrades that meet certain conditions (like specifically upgrading from 11.5 to 12.1), etc.?

NicolasGIS

Support and another ESRI consultant told me that on their side they had tried from 12.0 -> 12.1 and they were successfull. So this one is confirmed but I can't tell for the others versions.

joyoung_kerrvilletx

I wish I had search Esri Community before starting my update. I can confirm this just happened to me going from 11.5 to 12.1. ArcGIS Enterprise 11.5 was fully patched before starting the update. I am seeing stuff like this in the arcgis_install_log.txt in the ArcGIS->Portal->framework->support folder. I removed some of the file paths.

2026-05-29 17:24:06 Beginning of the execution for: removeService
2026-05-29 17:24:06 The json file cannot be opened OR File not found: \ArcGIS\Portal\framework\support\nasetup_properties.json
2026-05-29 17:24:06 Invoking Remove Windows Service.......
2026-05-29 17:24:06 First stopping the service before removing it
2026-05-29 17:24:06 Issued stopService control signal to .
2026-05-29 17:24:06 OpenService failed, retrying...123
2026-05-29 17:24:16 OpenService failed, retrying...123
2026-05-29 17:24:26 OpenService failed, retrying...123
2026-05-29 17:24:36 OpenService failed, retrying...123
2026-05-29 17:24:46 OpenService failed, retrying...123
2026-05-29 17:24:56 OpenService failed after multiple attempts183
2026-05-29 17:24:56 Failed to stop the service before removing it
2026-05-29 17:24:56 Beginning of the execution for: customActionCall
2026-05-29 17:24:56 The json file cannot be opened OR File not found: \ArcGIS\Portal\framework\support\nasetup_properties.json
2026-05-29 17:24:56 The json file cannot be opened OR File not found: \ArcGIS\Portal\framework\support\classpath.json
2026-05-29 17:24:56 Invoking Custom Action Call.......
2026-05-29 17:24:56 The command that will be executed is:
2026-05-29 17:24:56 The create process failed: 87
2026-05-29 17:25:01 End of the execution for: customActionCall

[2026-05-29 17:36:52] [error] [ 9224] The specified service already exists.
[2026-05-29 17:36:52] [error] [ 9224] Failed installing service 'Portal for ArcGIS'.
[2026-05-29 17:36:52] [error] [ 9224] Apache Commons Daemon procrun failed with exit value: 8 (failed to install service).

2026-05-29 17:37:06 End of the execution for: customActionCall
2026-05-29 17:39:26 Beginning of the execution for: startService
2026-05-29 17:39:26 The json File has been parsed successfully: \ArcGIS\Portal\framework\support\nasetup_properties.json
2026-05-29 17:39:26 Issued startService control signal to Portal for ArcGIS.
2026-05-29 17:39:26 StartService failed1056
2026-05-29 17:39:56 End of the execution for: startService

Anyone know what Esri is advising? Roll back, repair install?

joyoung_kerrvilletx

@NicolasGIS could you share the registry values to update? On second thought, don't share that here. Esri Support would not provide them to me yet until I try just a repair first. So, I guess if they won't privately provide me that info then it should not be shared here.

Scott_Tansley

So, a contact (Glenn) at Esri UK reached out (last night NZ time) to see if I'd experienced this, but I hadn't. He kept me in the loop and then this morning advised that it came down to the Security 2026 patch.

I had that applied in my dev 11.5 environment (running on Windows 11 with AD accounts for the service).

Once I'd found the GUID (registry editor) for the Portal for ArcGIS 11.5 install, I downloaded the MSP file and put it in a known location before running the following with admin permissions:

msiexec /i {366A0EAF-7974-4EA3-9A43-74D76FB77C47} MSIPATCHREMOVE="D:\ArcGIS-115-PFA-SEC2026U1-PatchC.msp"

This uninstalled the patch. I restarted my VM and I was able to upgrade to 12.1 with no issues. Note I did not attempt the 12.1 upgrade before doing the above - I can see a lot of names above that I recognise and trust, so felt no need.

Following upgrade to 12.1 the portal started, the portal post-upgrade pages started, accepting the license file and all steps are now complete and I'm applying the ArcGIS Web Adaptor.

I take no credit for this information, it's down to Glenn, but I'm sharing this as it corroborates the findings he has shared with me.

Scott_Tansley

I'm happy to report that the whole of my ArcGIS Enterprise is now at 12.1 and is stable, valid and healthy.

So, just for fun, I rolled the VM back to the point where it was 11.5 without the patch. I implemented the 'C' version of the patch and then upgrade the Enterprise Portal. My Portal is now reporting the same issues as observed in this post. Time to dust off the later version of the VM and move on to my Saturday evening.

NicolasGIS

I confirm as well.

After uninstalling Security 2026 patch security before upgrading, I was able to successfully upgrade Portal for ArcGIS.

Note that in my case, it failed at first because I had PatchB and PatchC installed. So removing solely PatchC was not enough: I had to remove both PatchB and PatchC. I guess it would be the same with PatchA but cannot confirm for sure.

Thanks @Scott_Tansley

Scott_Tansley

Yes - I've just been chatting with Glen in the UK again and it looks like all 'security 2026' patches would need to be removed if present. Glad you've made progress.

GlenterpriseUK

Hey @NicolasGIS,

Since you reported the issue through EAC, I assume you have access to the installers available there. If possible, it may be worth testing another upgrade from 11.5 to 12.1 using the EAC installer on a fully patched 11.5 environment. This could help you to validate the behaviour is not related to the installer itself or to environmental factors such as the registry values discussed earlier in the thread.

At this stage, I would recommend waiting for further guidance from the Product Team via the appropriate channels. The workaround involving the omission of the security patch has already been communicated by me to the respective team.

Thank you for your patience while the issue is being investigated and a supported resolution is identified.

Regards,

Glen

GlenterpriseUK

Hey @Joshua-Young,

The advice is as always to roll back if you encounter an issue with upgrades: https://doc.esri.com/en/arcgis-enterprise/latest/deploy/upgrade-arcgis-enterprise.html?pivots=os-windows#08A

In this situation, we should roll back and wait for the guidance from the product team.

The workaround might solve the upgrade but we don’t know what else is involved in the patch.

Regards,

Glen

NicolasGIS

Hi @GlenterpriseUK ,

Thanks for your reply.

Well, that the thing: I had reported it with the EAC installer...

Just trying to warn users here. I won't upgrade in a near future: I am currently troubleshooting problem with relational datastore upgrade now...

joyoung_kerrvilletx

@NicolasGIS I was able to get past the ArcGIS for Portal issue after Esri Support provided the registry key after all and a repair of the installer. Now for more hours than I would like to admit, I am stuck on an issue with my relational datastore upgrade. So far, I have found nothing useful in the logs and have tried repairing the ArcGIS Data Store install. Are you running into the issue below, and if so have you found a workaround?

Attempt to configure data store failed. Caused by: No valid connection to ArcGIS Data Store configuration store established. Caused by: FATAL: database "dsadmindb" does not exist

NicolasGIS

VACUUM (SKIP_DATABASE_STATS, VERBOSE, ANALYZE) pg_catalog.pg_publication_rel;
VACUUM (SKIP_DATABASE_STATS, VERBOSE, ANALYZE) pg_catalog.pg_subscription_rel;
VACUUM (SKIP_DATABASE_STATS, VERBOSE, ANALYZE) pg_catalog.pg_largeobject;
vacuumdb: error: processing of database "db_s9l67" failed: ERROR:  could not open file "base/17619/2613": No such file or directory

@Joshua-Young, on my side, I configured ArcGIS server logs in DEBUG, and have the following with my datastore... I guess we should open another thread for that !

I tried 3 times it's systematic on my side. I am currently testing if the issue occurs with an empty relational datastore to see whether this could be data related.

<Msg time="2026-05-30T15:33:15,327" type="WARNING" code="110517" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Error during relational store vacuum/analyze maintenance on 'PORTAL.COMPANY.COM'. Failed to execute a SQL script.</Msg>
<Msg time="2026-05-30T15:33:15,337" type="DEBUG" code="9999" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="" requestID="">com.esri.arcgis.datastore.common.DataStoreException: Failed to execute a SQL script.
	at com.esri.arcgis.datastore.model.dbms.PostgresUtil.execPGUtility(PostgresUtil.java:1985)
	at com.esri.arcgis.datastore.model.dbms.DBInstancePG.vacuumAnalyzeDatabases(DBInstancePG.java:5089)
	at com.esri.arcgis.datastore.model.dbms.DBInstancePG$b.run(DBInstancePG$b.java:8170)
	at java.base/java.lang.Thread.run(Unknown Source)
</Msg>
<Msg time="2026-05-30T15:33:19,170" type="SEVERE" code="110208" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Attempt to update ArcGIS Data Store configuration store failed. Update layers extent failed.</Msg>
<Msg time="2026-05-30T15:33:20,416" type="SEVERE" code="110358" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Failed to upgrade geodatabase in relational store. Failed to upgrade geodatabase in relational store.</Msg>
<Msg time="2026-05-30T15:33:20,417" type="DEBUG" code="9999" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="" requestID="">com.esri.arcgis.datastore.common.DataStoreException: Failed to upgrade geodatabase in relational store.
	at com.esri.arcgis.datastore.model.dbms.DataStoreAdminManager.upgradeGeodatabase(DataStoreAdminManager.java:1777)
	at com.esri.arcgis.datastore.model.dbms.HostedDataStoreAdminManager.upgradeDataStore(HostedDataStoreAdminManager.java:8879)
	at com.esri.arcgis.datastore.client.DataStoreAdminClientForServer.a(DataStoreAdminClientForServer.java:2923)
	at com.esri.arcgis.datastore.client.DataStoreAdminClientForServer.configureDataStore(DataStoreAdminClientForServer.java:1893)
	at com.esri.arcgis.datastore.client.DataStoreAdminClient$f.run(DataStoreAdminClient$f.java:5017)
	at java.base/java.lang.Thread.run(Unknown Source)
</Msg>
<Msg time="2026-05-30T15:33:20,465" type="WARNING" code="110353" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Failed to update license for relational store 'db_s9l67'.</Msg>
<Msg time="2026-05-30T15:33:20,723" type="WARNING" code="110208" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Attempt to update ArcGIS Data Store configuration store failed. Cannot update version infomation</Msg>
<Msg time="2026-05-30T15:33:20,914" type="SEVERE" code="110369" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Failed to configure 'relational' store on 'PORTAL.COMPANY.COM'. Machine 'PORTAL.COMPANY.COM' is not registered with the 'relational' store.</Msg>
<Msg time="2026-05-30T15:33:20,914" type="DEBUG" code="9999" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="" requestID="">com.esri.arcgis.datastore.common.DataStoreException: Machine 'PORTAL.COMPANY.COM' is not registered with the 'relational' store.
	at com.esri.arcgis.datastore.client.DataStoreAdminClientForServer.a(DataStoreAdminClientForServer.java:3151)
	at com.esri.arcgis.datastore.client.DataStoreAdminClientForServer.configureDataStore(DataStoreAdminClientForServer.java:1893)
	at com.esri.arcgis.datastore.client.DataStoreAdminClient$f.run(DataStoreAdminClient$f.java:5017)
	at java.base/java.lang.Thread.run(Unknown Source)
</Msg>
<Msg time="2026-05-30T15:33:20,915" type="SEVERE" code="110303" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="0.0" requestID="">Attempt to configure data store failed. Machine 'PORTAL.COMPANY.COM' is not registered with the 'relational' store.</Msg>
<Msg time="2026-05-30T15:33:20,915" type="DEBUG" code="9999" source="Data Store" process="10236" thread="22" methodName="" machine="PORTAL.COMPANY.COM" user="" elapsed="" requestID="">com.esri.arcgis.datastore.common.DataStoreException: Machine 'PORTAL.COMPANY.COM' is not registered with the 'relational' store.
	at com.esri.arcgis.datastore.client.DataStoreAdminClientForServer.a(DataStoreAdminClientForServer.java:3151)
	at com.esri.arcgis.datastore.client.DataStoreAdminClientForServer.configureDataStore(DataStoreAdminClientForServer.java:1893)
	at com.esri.arcgis.datastore.client.DataStoreAdminClient$f.run(DataStoreAdminClient$f.java:5017)
	at java.base/java.lang.Thread.run(Unknown Source)
</Msg>

But I think the error happens first in the vaccum log triggered by the upgrade:

VACUUM (SKIP_DATABASE_STATS, VERBOSE, ANALYZE) pg_catalog.pg_publication_rel;
VACUUM (SKIP_DATABASE_STATS, VERBOSE, ANALYZE) pg_catalog.pg_subscription_rel;
VACUUM (SKIP_DATABASE_STATS, VERBOSE, ANALYZE) pg_catalog.pg_largeobject;
vacuumdb: error: processing of database "db_s9l67" failed: ERROR:  could not open file "base/17619/2613": No such file or directory

But I checked before the upgrade and "base/17619/2613" does exists... Don't know what is happening. To be clear, the issue occurs on my side when upgrading relational datastore. There is no issue with the setup and the service contrary to Portal for ArcGIS

joyoung_kerrvilletx

I just found that I am getting a missing function error in the st_geometry.dll. I have tried the ST_Geometry downloads from My Esri for ArcGIS Enterprise 12.1 and ArcGIS Pro 3.7 and they are apparently missing the function as well.

pg_restore: creating FUNCTION "sde.st_geometry_accum_func("sde"."st_state_data_type", "sde"."st_geometry")"
pg_restore: while PROCESSING TOC:
pg_restore: from TOC entry 6768; 1255 18361 FUNCTION st_geometry_accum_func("sde"."st_state_data_type", "sde"."st_geometry") sde
pg_restore: error: could not execute query: ERROR: could not find function "st_geometry_accum_func" in file "C:/Program Files/ArcGIS/DataStore/framework/runtime/pgsql/lib/st_geometry.dll"
Command was: CREATE FUNCTION "sde"."st_geometry_accum_func"("sde"."st_state_data_type", "sde"."st_geometry") RETURNS "sde"."st_state_data_type"
LANGUAGE "c"
AS 'st_geometry', 'st_geometry_accum_func';

joyoung_kerrvilletx

@GlenterpriseUK I have a called with Esri Support later this morning to figure out what to do next. Repairing the ArcGIS for Portal 12.1 installation got the service to start. The post upgrade got to the last step and then portal stopped accepting connections until the service was restarted. In the portal admin directory it said the upgrade completed with warnings. ArcGIS Server seemed to upgrade without issue. ArcGIS Data Store upgraded the install directory without errors or warnings, but fails to upgrade the relational data store. When it tries to upgrade the relational data store below is what I am finding in a log file.

pg_restore: creating FUNCTION "sde.st_geometry_accum_func("sde"."st_state_data_type", "sde"."st_geometry")"
pg_restore: while PROCESSING TOC:
pg_restore: from TOC entry 6768; 1255 18361 FUNCTION st_geometry_accum_func("sde"."st_state_data_type", "sde"."st_geometry") sde
pg_restore: error: could not execute query: ERROR: could not find function "st_geometry_accum_func" in file "C:/Program Files/ArcGIS/DataStore/framework/runtime/pgsql/lib/st_geometry.dll"
Command was: CREATE FUNCTION "sde"."st_geometry_accum_func"("sde"."st_state_data_type", "sde"."st_geometry") RETURNS "sde"."st_state_data_type"
LANGUAGE "c"
AS 'st_geometry', 'st_geometry_accum_func';

WarrenMedernach

The OP stated: Working 11.3 ArcGIS Enterprise environment

But then the conversation jumped to 11.5, so I just want to confirm if this bug is an issue from both 11.3 and 11.5 to 12.1 upgrade paths?

NicolasGIS

It’s my bad. Corrected.

I am talking about 11.5. Don’t know about 11.3.

Sorry for the confusion

WarrenMedernach

All good @NicolasGIS , just wanted to confirm as we are currently at 11.3 and starting our prep for the 12.x upgrade. Thanks for the quick response!

joyoung_kerrvilletx

@GlenterpriseUK does the "Portal for ArcGIS Security 2026 Update 1 Patch" need to be removed to upgrade from 11.5 to 12.0 as well? Esri Support has me rolling back to 11.5, then suggested trying an upgrade to 12.0, and then to 12.1.

GlenterpriseUK

Hey @Joshua-Young,

I have seen that you have also issues upgrading Data Store. Since you are facing major issues, I would kindly advise you to roll back to 11.5 and wait to hear further regarding the BUG fix which is in progress as we speak.

Regards,

Glen

NicolasGIS

FYI, I received the following BUG update:

BUG-000185267 has been addressed.

Description: Upgrade from ArcGIS Enterprise 11.5 to versions 12.0 or 12.1 fails when the Portal for ArcGIS 11.5 Security 2026 Update 1 Patch is installed on Windows.

Scott_Tansley

https://support.esri.com/en-us/bug/upgrade-from-arcgis-enterprise-115-to-versions-120-or-1-bug-000185267

Jon Emch

Hello folks,

As mentioned by others on the thread, the Portal for ArcGIS Security 2026 Update 1 Patch D for Windows and Linux is now available. This patch resolves BUG-000185267 which affected upgrades of ArcGIS Enterprise 11.5 to versions 12.0 and 12.1 on Windows Operating Systems. As noted on the patch page: Linux systems were not affected by defect BUG-000185267. Although the Linux patch was also updated to a D version, this is only to keep its ID in sync with Windows.

Important: The registry workaround discussed in this thread should not be used. While it may allow the Portal for ArcGIS service to start, the system remains at version 11.5 and retains outdated files, which can introduce risk for future patches or upgrades.

If you have already applied this workaround, please contact Esri Technical Support for assistance in fully restoring your ArcGIS Enterprise 12.1 environment.
For environments where the original (pre–June 4, 2026) Portal for ArcGIS 11.5 Security 2026 Update 1 Patch was installed, you must first install the corrected Patch D (dated June 4, 2026) before uninstalling or upgrading to versions 12.0 or 12.1.

Thank you for your patience as we worked through this issue. If you encounter any additional problems, please contact Esri Technical Support. Our internal teams are fully briefed and ready to assist with patch installation and any upgrade-related concerns.

danbecker

The Portal VM in Azure is restoring now, just encountered this major gotchya when upgrading from 11.5 -> 12.1.

ESRI - can you please add an info box on the Upgrade Portal for ArcGIS doc explaining this "minor detail"? That might save a few VM restores...

GlenterpriseUK

@danbecker,

You can submit a documentation feedback by going at the bottom of the doc page that you referred until you see Feedback on this topic? That will load a Survey123 form and you can provide the information that you would like to see on that documentation page.

Thanks,

Glen

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