Limitación de Soporte MyEsri

RGK

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Permitir una funcionalidad más específica en el "View Support".  Incluso con el usuario agregado a los llamadores autorizados, no podrán enviar una solicitud a menos que "View Support" esté habilitado.<\/P>

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Habilitar el "View Support" proporciona acceso a todas las llamadas,  el sitio debería tener la capacidad de asignar acceso para que los usuarios solo vean sus solicitudes de soporte enviadas.<\/P><\/BODY><\/HTML>

TeresaDolan

My Esri recently added some functionality to allow organizations have an "Owner Only" flag set for them. With this setting turned ON, users (that is, authorized callers) at an organization are only able to see technical support cases they themselves submitted. They cannot see cases submitted by their colleagues.

Admins with View Technical Support Information permission at the organization will continue to see all cases, regardless of the flag setting.

For domestic organizations, contact your organization's Customer Service Representative (CSR) for more information. Your CSR is listed on your My Organizations > Overview page. For non-US organizations, contact your distributor.