Print widget error

Question

I created an AGOL project, using Web AppBuilder ArcGIS. I used the basic print widget. However, I cannot get it to work for me. I get the following message. This project is used by several people at work and some of them do not have a problem, but some do. I have tried Chrome and Internet Explorer and I get the same error. Any idea why this is happening? I have been wondering if it has something to do with my Adobe version. I am using X Standard.  Thanks! -Amy

AmyAxon · Answer

The problem has been resolved. I am not really sure why this worked, but I followed the below guidance provided by IT staff at work and suddenly I was able to print.

Chrome browsers at level 42 and up are affected by an update that disabled JAVA. If you are affected by this:

o In your URL bar enter chrome://flags/#enable-npapi

o Click the enable link for the Enable NPAPI configuration option

o Click the relaunch button that appears at the bottom
of the configuration page

FasilTiru · Answer

Amy,

I am also using the Esri Default print service (Task: Export Web Map Task ) with my application. Are you consistently getting that error message with your application in Google Chrome as well. Sometimes, if you try again it might work.

Fasil

LisaHuggins · Answer

I get the same error when under the advanced settings I have "Include Legend" turned on.  If I uncheck the box, I don't get the error and map outputs fine.  I need a legend so it doesn't help much.