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Why don't photo attachments show up in reports created in ArcGIS Pro?

jdaniels_ASM

I'm trying to generate a report in Arc GIS Pro 2.5 that include the photo attachments. I insert a box for the attachment using the attachment button in the data section of the insert tab, but when I run the pdf maker under the share tab place for the attachment is blank.

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EricPeña

I have the same issue trying to migrate reports from ArcMap over to ArcGIS Pro. Photo attachments are a requirement and I was hoping that the new Attachment Report Elements feature would work but I can't get attached images to show either.

AzinSharaf

Could you fix this issue? I have same issue with attachments.

ChrisGaylor

Same issue here. Did you ever find a solution?

IsaacSorensen

I found a solution to this problem. If you are running pro in windows 10 go into your registry editor on your machine. Find the JPEG extension. Change the extension from .jfif to .jpeg.

jdaniels_ASM

Once I updated to the latest version of Pro, the problem resolved itself. The photos now show up.

ChrisGaylor

Thanks for the suggestions. Checked my registry settings and .jpeg was already the extension there. Also, I'm running ArcGIS Pro 2.5.2 and it's still not working. In my case, I have an inspections table with attachments enabled. I'm trying to get a report of Site Name, Inspection Date, and the attachments in a grid. Everything exports except the photos. May have to open a support ticket on this one.

MeredithDutlinger1

Hi there. Did you ever open a ticket for this and figure out any magic you can share? I am also having this problem! Thanks so much for any info ....

ChrisGaylor

I never got around to opening a ticket on it, however, when I upgraded to ArcGIS Pro 2.6 the problem went away! I re-created my reports and the attachments are working great now! The 2.6 version seems to have made several changes with reports because the entire process seems to work better now.

MeredithDutlinger1

I know, I was so excited for 2.6 and all it’s new functionality, but my attachments still aren’t showing up. If I open a ticket which is looking likely, I’ll be sure to share what I found out. Thanks for your response Chris!

CooperLogan_esri

Hello James Daniels, and others facing this issue!

One cause of this issue can be the way the report data source is set. Attachments don't currently appear correctly unless the data source is set to a layer in a map that you have in your project.

Could you try following these steps to see if it helps?

Open the report
In the Table of Contents, right-click the report and open Properties >> Source
1. Under source, we want to see the data source formatted Map Name: Layer Name, eg "Map: Addresses"
Click the file button to set the source:
1. In the Project section, choose Maps
2. Double-click the map containing your layer, and choose the layer

If the data source is set to the data location in a database or elsewhere, instead of the layer in a map, attachments do not appear correctly. This issue has been logged as a bug.

Have a good one!

Cooper

MeredithDutlinger1

OK cool, I will try it. meanwhile, I created a workaround solution by extracting subsets of data to a .gdb and it works fine. it is kindof a pain to link stuff back up with Object ID instead of global, but at least it’s not a show stopping bug.

I’ll get back to you when I can implement steps below. thanks again!

CooperLogan_esri

Hi Meredith Dutlinger‌,

I'm glad that the report is working for you now!

As we discussed, there is also a separate defect with the new Related Reports, added at 2.6. This other issue is specific to relationship classes built using GlobalIDs/Guids.

--Cooper

MeredithDutlinger1

Oh gotcha … I thought you sent a potential solution for that global id problem. Anyway, thanks for sending and keep it coming! Thanks Cooper ~

NicholasMoore

Hi @CooperLogan ,

Do you have any bug reports regarding the GlobalID/GUID issue with related reports. I have also hit this stumbling block?

PhilipMellor54

Hi!

I was having no problem exporting photo attachments into a report from a FGDB up until I upgraded to 2.8.0. Now I can't see photos in the exported pdf. This is a nightmare as we produce many reports each day. Is anyone else having this issue after upgrading??

KyleMcDonald1

Hi Philip,

We have come into the same problem with the 2.8.0 upgrade, but not from an FGDB. We are streaming from AGOL. This worked in previous versions, but decided to give up in the update. Did you find a work around?

jdaniels_ASM

I had the reports up and running, but now that I've upgraded to 2.8 my photos are no longer being populated in the exported reports.

ChrisLandvogt

Hi @KyleMcDonald1, and others reporting issues in ArcGIS Pro 2.8 with attachments not appearing in reports. This issue has been replicated and logged with Esri as BUG-000140227. Sorry for the interruption to your workflow.

Kind Regards,

Chris

KyleMcDonald1

Thanks Chris. Appreciate the response and feedback.

Will revert back to 2.7 to address the issue.

ErickFox

The page for BUG-000140227 says "Version Fixed: 2.9". @CooperLogan , does this mean that it will not be fixed for any 2.8 patches? Thanks for your help!

ChrisLandvogt

Hi Erick - yes, that is currently how it stands with regards to this fix.

ErickFox

For anyone following the issue where photo attachments did not show up in reports from Pro 2.8, this has been fixed as of 2.8.2: BUG-000140227

KayHills

I used jfif to jpeg converter for this. Also works. Thank you.

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