Unable to Launch ArcMap from Workflow Manager

Question

Has anyone come across this message when trying to launch ArcMap from a Workflow? It seems to be inconsistent across users and job types. When you click OK you are returned to Workflow Manager.

Help!

ahmed_adelmohamed · Answer

can you review that the ArcMAP version installed at ArcGIS workflow manager machine  are the same ArcMap which located at client machine , and also be sure that you enabled "workflow manager" extension at ArcMap in client machine before trying to open it from workflow.

with my best wishes

Ahmed

TopeBello · Answer

Heather,

That message is a generic windows OS error when a user is unable to access a file. I wonder if you have the workflow manager jobs folder set to a location that you/your users do not have access to.

If you want to submit a support ticket, we can have one of the support analysts take a closer look at things.

Thanks,

Tope

AllWeatherHeather · Answer

Tope,

This is the issue I am able to see with the logging level set at 3. I have increased the logging level to 5 this morning to do more testing but so far haven't been able to duplicate the issue. I am confused how users can be denied access to the job Mxd when they have access to the job type and steps.

10/30/2014 10:07:33.909Level: 3Exception Thrown: Exception from HRESULT: 0x800A0046 (CTL_E_PERMISSIONDENIED)

at ESRI.ArcGIS.JTX.IJTXJob.RetrieveMXD(String strMXDFilePath)

at JTXDesktopSteps.LaunchArcMap.GetMXDSource(IJTXJob job, String sharepath, String altpath, Boolean& isnew, String& mxdsource)

at JTXDesktopSteps.LaunchArcMap.Execute(Int32 jobID, Int32 stepID, Object[]& argv, IJTXCustomStepFeedback& feedback)

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