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Print service very slow with custom layouts

BrandonNelson1

I am writing a webapp for my organization that needs to support printing through our local ArcGIS Server 10.1 instance. As long as I publish the service with Layout Templates Folder blank (to use the default templates) I have no problems, but if I give it the folder with our branded layout templates, the only "layout" I can use is MAP_ONLY – everything else times out, and no error is logged in the server. I've tried this using both the Print widget and PrintTask, with no success.

Edit: With Kelly Hutchins‌' help, I discovered that the print was eventually successful, but took too long to be recognized by the JS API. Is there anything I can check/change with our template documents to bring the processing time down to reasonable levels?

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Accepted answers

TanuHoque

I tried the JSON posted by Kelly with my printing service and my templates. I got the output in couple of secs.

Brandon, do you have any layers in your template mxd? Did you try recreating the template from scratch?

can you share your template with me? i can take a look.

Thanks.

All comments

khutchins

Is your print service public? If so can you paste the url so we can take a look?

BrandonNelson1

The service I'm trying to use is not, but I've set up another on our external server with the same configuration: http://gis.palmbayflorida.org/arcgis/rest/services/jsbeta/Print/GPServer/Export%20Web%20Map

We're currently using version 10.1 Advanced, but I believe there are plans to upgrade to 10.2 in the near(?) future.

khutchins

I ran a few tests and can reproduce the problem at the service directory so perhaps this is an issue with the service? Might be best to submit an issue to support so they can work through this with you and troubleshoot your service setup.

Here's the test I used to repro

1. Navigate to the service directory

Execute Task (Export Web Map)

2. Enter the following in the Web Map as JSON field

{"mapOptions":{"showAttribution":true,"extent":{"xmin":-13074899.231001616,"ymin":4015941.6611683434,"xmax":-13073257.02922219,"ymax":4016397.894680882,"spatialReference":{"wkid":102100,"latestWkid":3857}},"spatialReference":{"wkid":102100,"latestWkid":3857},"scale":4513.988704998488},"operationalLayers":[{"id":"layer0","title":"layer0","opacity":1,"minScale":591657527.591555,"maxScale":1128.497176,"url":"http://services.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer"},{"id":"layer1","title":"layer1","opacity":1,"minScale":591657527.591555,"maxScale":1128.497176,"url":"http://services.arcgisonline.com/ArcGIS/rest/services/Reference/World_Boundaries_and_Places/MapServer"},{"id":"graphicsLayer2","title":"graphicsLayer2","opacity":1,"minScale":0,"maxScale":0,"layerDefinition":{"drawingInfo":{"renderer":{"type":"simple","label":"","description":"","symbol":{"color":[255,255,0,255],"outline":{"color":[255,255,0,255],"width":2,"type":"esriSLS","style":"esriSLSSolid"},"type":"esriSFS","style":"esriSFSBackwardDiagonal"}}}},"url":"http://sampleserver6.arcgisonline.com/arcgis/rest/services/PoolPermits/MapServer/1"},{"id":"map_graphics","opacity":1,"minScale":0,"maxScale":0,"featureCollection":{"layers":[]}}],"exportOptions":{"outputSize":[800,1100],"dpi":96},"layoutOptions":{"titleText":"Pool Permits","authorText":"Made by: Esri's JS API Team","copyrightText":"<copyright info here>","scaleBarOptions":{"metricUnit":"esriKilometers","metricLabel":"km","nonMetricUnit":"esriMiles","nonMetricLabel":"mi"},"legendOptions":{"operationalLayers":[]}}}

3. Enter a valid format (PDF, PNG32, PNG8, JPG, GIF, EPS, SVG, SVGZ)

4. Enter MAP_ONLY in the layout template then hit 'Execute Task (Post)' and not that it works. Try again after changing the layout template to Mono8X11Land_Info and note that it times out eventually.

BrandonNelson1

In fact, following your steps I did get a successful run with Mono8X11Land_Info.

However, it took several minutes -- I assume that's why PrintTask is timing out -- whereas using the default templates I get results in 5-10 seconds. I have noticed our template MXD is about 7MB (the city logo and compass rose are embedded images), compared to 400kB for the default templates, but I wouldn't expect that alone to affect the processing time by such a large factor. Could there be something in the document itself that's a problem?

TanuHoque

I tried the JSON posted by Kelly with my printing service and my templates. I got the output in couple of secs.

Brandon, do you have any layers in your template mxd? Did you try recreating the template from scratch?

can you share your template with me? i can take a look.

Thanks.

BrandonNelson1

Yes, it's derived from the templates we use for print maps, so it contained a dozen or so layers to start with. I removed the layers and it now works great. Thank you!

GabiVoicu

I'm also trying to use the print service within our custom Javascript API web mapping app within our server and I believe I have seen it working on Friday last week (with witnesses and all ) but yesterday I could not get it to print again and it's been quite a challenge to figure out how to debug this one !

If anyone would, could PLEASE take a look at out maps

http://gismaps.collincountytx.gov/main103.html

THANK YOU

BrandonNelson1

Is this for an internal or external app? The first problem I notice is that it tries to load several layers from what looks to be an internal server, and using Kelly's advice to execute the print service directly, I got the error "Unable to connect to map server at http://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer."

TanuHoque

i see the following error message coming back from your printing service.

"Unable to connect to map server at<SPAN> </SPAN><A class="jive-link-external-small" href="http://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer" rel="nofollow noopener noreferrer" target="_blank">http://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer</A>"

is some kind of firewall or internal network changes happened since Friday last week that makes your printing service not to access map service from arcgisonline?

one simple way to check is to log on to your server machine as 'ArcGIS Server Account' user and try to access the above link using your browser.

GabiVoicu

You guys are fantastic - thank you so very much !

I'm checking right now permissions - it may very well be that - since I did just like you have suggested to connect to my server as my ArcGIS Server account and try to access the topo world map from there - sure enough access is being blocked ! We're trying right now to allow access and we'll know shortly if that was the problem !

GabiVoicu

Our websense was blocking access - no more though !

Thank you Tanu

GabiVoicu

Thank you Brandon -that was helpful !

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