Unable to log in to ESRI Maps for Office using Excel

Question

I am using trial versions of ArcGIS Online and ESRI Maps for Office.  I can log into ArcGIS Online but not Maps for Office using Excel.  The installation of Maps for Office worked fine.  I get this error message "Your user account does not have access to ESRI Maps for Office.  Contact your ArcGIS Administrator to get access to ESRI Maps for Office."  I am the Administrator for my computer and ArcGIS on my computer.

DennisJarrard · Answer

Login to ArcGIS Online and go to My Organization (top-center). On the right, you should see a subscription status column. How many credits does it say you have?

If your account is suspended or if you are in the hole by too many credits, it won't allow you to login to Esri Maps for Office. Esri Maps for Office uses these credits as you geocode, publish feature services, and package webmaps.

blong1225 · Answer

Andrew,

I do not have a different login for ArcGIS Online, only the one.  I guess I could create a new account if you think that would work.
I have no trouble logging into ArcGIS Online.

Thanks for the reply.

Bob

Anonymous User · Answer

Hi Robert,

Do you have a different login for ArcGIS Online that you might use?
Are you able to log into your ArcGIS Online trial without any issues?

Thanks,
Andrew