Can't login to Enterprise on Collector (Android)

Question

Hi there,

I'm experiencing some issues when I try to login to my organisation portal.
The problem is that just nothing happens after clicking "Continue". It stays on the same page and doesn't continue to the login page.
It seems that Collector (18.0.3) recognises the URL as correct because when I try a wrong (not existing) URL, I get an error message.

It works perfectly fine on iOS (Classic and new 19.1.0 Build 2666) as well as on Androids beta version (19.1.0 Build 2655).

Any ideas?

Cheers,

Marco

VickyS · Answer

Hi

Did you resolve this? I have the same problem using collector 18.0.3 on android. We are using ca sign certificates on portal and server and use IWA in ISS.

thank you

ThomasJones1 · Answer

Hello Marco Poetsch‌,

Have you imported the full certificate chain used with Portal onto your mobile device and added it to the trusted keystore? Do you know what certificate is configured with Portal and the Portal Web Adaptor?

What identity store is configured with your Portal organisation (e.g. Built-In, IWA, LDAP, SAML)?

If you have any questions please let me know.

Thanks,

Thomas.