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Collector feature disappearing when zoomed

StuartMoore

Help,

we have just started to experience an issue with collector that wasn't their last week.

we have a map to allow users to update a set of assets and their attributes and then to record a survey using a related feature class, both stored in ArcGIS online, since the weekend (as far as i can tell) when you zoom in below 50m the two feature class's disappear, but other features don't...

has anyone else experienced this, i know their have been no changes to the scale ranges, could it be the ArcGIS Online database spatial indices are corrupt?

thanks

Stu

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Accepted answers

RandyBurton

You might try updating the definition so that minScale is 0. But you should be able to override this setting with the visibility range when you create a map in AGOL.

I've played around with this setting on one of my layers, but I haven't been able to duplicate your situation.

All comments

RandyBurton

Open your map in ArcGIS Online and check the visibility settings on the layers you are having issues with. There are two settings: the zoom level for them to show up and the zoom level for them to disappear. It is the second that appears to be causing the problem. Try setting it to "room", and then resave your map and refresh it in Collector.

StuartMoore

thanks for the reply Randy, i have checked and it is set to the lowest scale which In my case is buildings, I have checked some other layers any they too are set to the same scale but they stay visible but the others disappear....

very odd

Stu

RandyBurton

When you look at the layer's json file, what are the values of "minScale" and "maxScale"?

StuartMoore

the JSON for the layer shows the min/max as below:

"minScale" : 5000,
"maxScale" : 0,

this match's the other layers that are still visible when this one disappears

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