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Getting wrong Stops when I create a route

BillMorgan1

I have a network dataset and a layer with stops. When I try to create a Route under Network Analysis. it keeps giving me 9 stops and the attributes are empty. I tried to change the network data source and it shows that i did. But it still creates empty stops and throws a "9" under the symbology.

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RachelApplebaum

Hi Bill,

It would help them to see your data. If you can't do a screenshare, then are you able to send them a copy of your stops? If you have to remove some fields from it to sanitize it, that's fine. The more information you can provide, the better.

-Rachel

BillMorgan1

Thanks Rachel;

Would the person who actually get to the technical stuff need to be able to see the data live or something? Trying to prepare but I don't know if they can remote into across my network anway

RachelApplebaum

Hi Bill,

You don't need to be the admin. For the account, there should be someone (or multiple someones) who is designated as the contact for Esri Technical Support. That person(s) can either start a chat, call Esri Technical Support (1-888-377-4575), or create a case online from their MyEsri account.

If you are the contact for Esri Technical Support, you should be able to tell by logging in to your MyEsri account. If you are the contact, you should see something like a Support section and in there you'll see a button for logging a case. Alternately, as long as you know your customer number, you can call in to Support and try to create a case. If you aren't the contact, the receptionist who helps you can tell you who is. And even if you aren't the Support contact, you can still get a case. The person who is the contact will get the case but they can have you as the secondary contact on it and specify that all communication be with you. So there are plenty of options.

If you still have trouble with getting a case, please let me know and I'll see what I can find for you.

Regards,

Rachel

BillMorgan1

Yes I have a network dataset of our city roads that is already in place. its the same one we use to create a route from in ArcMap. Using new water meters as stops. This works every week in the past. Trying to use it in pro now. Make sense? Its the streets network from the area. I realize that is general but if it works in arcmap using network an. ext why wont it work in pro? Wanted to get this to wok in pro so that I can post it online and use navigator

Melinda Morang

You haven't really given me enough information to understand your workflow, so it's hard for me to guess what the problem might be. Can you write out the specific steps that got you to this point? And what data are you using (how many stops, what network data source, etc.)?

BillMorgan1

Ok great so once I try to create the route using "Best" it just keeps on spinning, like its caught in a loop? no information back as to why

Melinda Morang

I assume you're referring to ArcGIS Pro. In ArcGIS Pro, when you initially add stops to a Route analysis layer (either using Add Locations or with the manual Editing tools), the symbology will show a number 9. After you solve the Route layer, the stops will be assigned an order (which you can see in the Sequence field in the Stops attribute table), and the symbology will update to show the number in the Sequence field.

To better understand the correct workflow for solving a route, please run this tutorial: Tutorial: Create routes—ArcGIS Pro | ArcGIS Desktop

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