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Upgraded to windows 10 error

TomKearns

I recently had my Desktop upgraded from windows 7 to 10. When I tried to open Pro I found it was not on the machine. Upon re-download I am getting this error. Any ideas on a fit? I logged into a different machine running 7 and found the same error. Is there a way to deauthorize that instance from running on my same machine but under a different OS?

Thanks!

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Accepted answers

AdrianWelsh

Hi Tom,

If you are an administrator on your ArcGIS Online organizational account, you can log into your organization, click on Manage Licenses:

Then go to your account and click on the Pro license you have checked out. In there you can 'revoke' the license and other extensions that are associated with it:

All comments

KirstenPinkston

Hi Tom,

Checking in to see if this issue was resolved or if you still need assistance. Typically speaking the error message that you're experiencing indicates that Technical Support will need to perform a license reset for you. If your license was checked offline, an ArcGIS Online administrator will not be able to revoke the license in this state. I hope this helps!

Thanks!

Best,

Kirsten

TomKearns

I am not the administrator but I can use this to easily send the fix. Thank you very much.

TomKearns

I didn't think the upgrade would either but I am definitely missing programs since our IT took it last friday. Pro was absolutely not on the machine any more and the install went smoothly, no offer of repair or replace. I have since uninstalled and re-installed it but that didn't fix the issue. I don't know how Pro licenses work, did it check it out and save it as a cookie (of sorts) that I can search and destroy?

AdrianWelsh

Hi Tom,

If you are an administrator on your ArcGIS Online organizational account, you can log into your organization, click on Manage Licenses:

Then go to your account and click on the Pro license you have checked out. In there you can 'revoke' the license and other extensions that are associated with it:

DanPatterson_Retired

here are the uninstall instructions

Install options—ArcGIS Pro | ArcGIS for Desktop

You didn't indicate what type of installation you have since the upgrade to windows 10 certainly doesn't wipe out reference to any pre-existing software

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