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Major Bug with GIS Explorer????

NR-DonCoppleGISS

Build 1200/900 will not work when you have ArcMAP 9.3 installed. Installing 1200 caused 9.3 to not startup, and fixing 9.3 caused build 1200 not to work. I have reinstalled build 900 and it crashes 9.3 too. What gives, can't you have both on the same machine!!!!!! Someone thorw me a bone here. Did not have the image server, or other files running that is said needed to be disabled.

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MichaelBranscomb

Hello. I am experiencing the same problem with ArcGIS Explorer 1200 crashing after startup. Running MS Windows XP Professional 2002 with SP3. Display adapter is Intel Q965/Q963 Express Chipset Family.

I already have ArcGIS Desktop Evaluation Edition with all available extensions and SP2 on the same machine.

Really need help here. I have never had problems with Explorer on other machines. Thanks

Ryan,

My first suggestion is to check your machine meets the minimum spec: http://cyri.systemrequirementslab.com/1186/10895 (NOTE: this URL changes with each release - use http://wikis.esri.com/wiki/display/agxpsr/ArcGIS+Explorer+System+Requirements to get the latest system requirements info).

Even if it does meet the spec - it is definitely worth checking whether there is a graphics driver update for your machine - if it's a laptop try the laptop vendor site otherwise try the graphics card vendor site.

Regards

Mike

MichaelBranscomb

Noureddine,

Sorry to hear you're experiencing difficulties with ArcGIS Explorer. Do you always click "Send Error Report"? - if not please do as all the error reports are analysed and and are investigated if specific areas are causing repeated crashes.

A couple of things to try are:

1. Delete the Explorer layers cache: this can be done within the application via the advanced options dialog or alternatively open Windows Explorer and type %temp% into the address bar then look for a folder called "E3" - delete the contents of this folder.

2. Delete your default map in C:\Users\<USERNAME>\Documents\ArcGIS Explorer

3. If the above doesn't work try deleting your Explorer profile: Go to C:\Users\<USERNAME>\AppData\Roaming\esri\arcgis explorer and cut/paste the the contents elsewhere (to back it up) then open ArcGIS Explorer.

Regards

Mike

NoureddineMaghmouli

Hello,

I have installed AGX 1200 on six machines, it works very good in 3 machines which have Windows XP 2002 SP3 32bits, but for all machines which have 64bits system it did not work, i the first i thought the problem is only with 64bit but after that we tried it with another 32bit machine it also crashes,
what is happening is the application open normally but when we try to open the .nmf file which contains layers and Tif image it bugs and gives a serious application error(attache image),
please let me know if you have any suggestions or solution for this problem,

Thanks

Regards

Noureddine

AGX Error.jpg

RyanIrwin

Hello. I am experiencing the same problem with ArcGIS Explorer 1200 crashing after startup. Running MS Windows XP Professional 2002 with SP3. Display adapter is Intel Q965/Q963 Express Chipset Family.

I already have ArcGIS Desktop Evaluation Edition with all available extensions and SP2 on the same machine.

Really need help here. I have never had problems with Explorer on other machines. Thanks

NR-DonCoppleGISS

Another Bug with it is that it will not load a CSV file without crashing. Build 900 does, build 1200 does not. I may post a new thread about this one.

NR-DonCoppleGISS

Thank you....

LindsayKing

Thank you, Don. The information you provided was helpful. We will look into the issue further.

Cheers,
Lindsay

NR-DonCoppleGISS

I don't have any extensions on one of my machines the other does, both behaved the same with regard to Arc Desktop 9.3. We just have Arc View on Desktop. We use a license server in Helena, and we are a remote office. Like I say, I removed 1200, repaired desktop and reinstalled 900. Both are working now, but I did like some of the new functionality of 1200. I hope 1500 will install without affecting desktop. Don't know what other config settings you would need.

LindsayKing

Don,

Knowing more about your system will help us determine the cause the problem you are seeing, and help us try to correct it for future releases. Information regarding what extensions (ESRI or non-ESRI) you have installed would be particularly helpful.

Thank you,
Lindsay

NR-DonCoppleGISS

Ok, I uninstalled 1200, repaired Desktop, and reinstalled 900. All is working now. I would not install build 1200 if I you have desktop and you don't want to go through with the problems. I hope ESRI gets there stuff together with the next release. For now I'll stick with 900.

NR-DonCoppleGISS

Still experiencing this problem with repairing both products, I am attempting to unistall 1200 and reinstall 900 to see if I can get the old version to work again. Will try the full install of both products if that doesn't do it. Will post results here.

LindsayKing

ArcGIS Explorer (both 900 and 1200 versions) should be able to run on the same machine with ArcGIS Desktop.

We are aware of one issue caused by the removal of ArcGIS Explorer 900. A KB article has been written with more details:
http://resources.arcgis.com/content/kbase?fa=articleShow&d=37707

Running a Repair on the ArcGIS Desktop setup should resolve most problems (can be done through "Add/Remove Programs" or "Programs and Feautres", depending on OS). Please note however, if ArcGIS Desktop 9.2 or 9.3 is installed or repaired after ArcGIS Explorer is installed, it will also be necessary to repair the Explorer setup. Once this repair is complete, both products should function correctly.

If problems continue after the Repairs are performed, please provide details regarding your system environment (e.g. what OS, what ESRI products are installed, and are there any ESRI and/or non-ESRI extensions installed?), so we can try to determine the cause of the problem.

Thank you,
Lindsay

NR-DonCoppleGISS

Yep, me too, still cannot get it to work with Arc Desktop on the same machine. Have gone through most of the install/uninstall will try a complete uninstall and install now. Can't get anyone from ESRI to respond to this issue. I see I am not the only one that is having this problem.

NR-DonCoppleGISS

How do you create a dump file to look for the error. 1200 now looks like it is trying to start and then crashes, got ArcGIS desktop running again though. Is anyone from ESRI reading the forum? I have sent the error reports every time, but have gotten no reply to the issue. Even if it is "we're sorking on it and have a solution soon". I still say this is a major bug!

PhilippeDerynck

Hi,

I have a similar problem on one of the pcs in my organization. I've installed AGE 1200 on a pc with ArcGIs Desktop 9.3. AGE 1200 crashes on startup. I've uninstalled ArcGis Desktop 9.3 and AGE 1200 and the I've installed ArcGis Desktop 9.3.1 and AGE 1200. AGE 1200 still crashes on startup. I don't have a clue why?

dmp file in attachment.

E3.exe_2.0.0.1200_0_05_11_2010_15_32_50.zip

NR-DonCoppleGISS

I'll give that a try, I don't see anything on there site that fixes it yet. Should make a patch for it at the very least I think. I 'll post my results if it works. Thanks for the sugestions.....

BradfordFolta

Same problem here - running the ArcGIS Explorer uninstall and it began removing ArcGIS 9.3.1, I had to reinstall 9.3.1 from scratch, pretty bad mistake there ESRI.

JacobMundt

running ArcEditor Standalone 9.3.1 (build 3000), ArcGISExplorer (build 1200) concurrently, all is fine. Windows 7 Enterprise, 64bit.

EricPaitz

Yeah I had ArcGIS Desktop 9.3.1 and AGX 900. I ran the uninstaller for AGX 900 because I wanted to install 1200 and its uninstaller broke my ArcGIS Desktop. During the uninstall I saw it was removing files that I know are part of ArcGIS Desktop. I totally uninstalled all my ESRI software and reinstalled all of it and went directly to AGX 1200 and its all working well now.

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