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Selector de Flecha Norte en Blanco

KeithTate

<\/HEAD>

Nuestra empresa tiene 17 usuarios con una licencia de uso único ArcGIS Desktop Basic. Todos los ordenadores tienen instalada la misma versión del software, 10.5. Solo uno de nuestros 17 usuarios de GIS tiene un problema al insertar una Flecha Norte en ArcMap.<\/P>

Parece que su Selector de Flecha Norte está vacío y/o no carga correctamente las flechas norte. He intentado copiar y pegar varias fuentes en las carpetas correspondientes, pero lamentablemente estoy estancado y el usuario no puede añadir Flechas Norte a sus dibujos.<\/P>

He adjuntado una imagen de cómo se ve su "Selector de Flecha Norte" - cada elemento está en blanco.<\/P>

¡Cualquier ayuda es MUY apreciada!<\/P><\/BODY><\/HTML>

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Accepted answers

AdrianWelsh

Keith,

I know you mentioned fonts and such, but have you tried running through the steps in this troubleshooting article?

Problem: North arrows appear as letters and numbers in the North Arrow Selector dialog box

Here are the steps:

Disable any anti-virus software on the system.
Open the Control Panel by way of Start > Programs.
Double-click the Fonts folder icon.
Select the fonts to re-install.
Select Copy from the Edit menu.
Navigate to the C:\ drive using Windows Explorer.
Select Paste from the Edit menu to Paste the selected fonts to the C:\ drive.
Select 'Install New Font' from the File menu on the open Fonts folder.
Navigate to C:\ in Windows Explorer.
Select the TTF files pasted to C:\ in the 'List of fonts' selection box.

Click OK.

Note:     Reboot the system to initialize the fonts.

Warning:     The Windows operating system stores a registry entry for each font installed on the computer. This registry entry is retained, even if a font is removed from the C:\WINNT\fonts or C:\Windows\fonts folder. Windows does not permit a font with the same name to be reinstalled on the computer.

Note:If the esri_40.ttf font is not installed on your system, you can access the esri_40.tff font from the ArcGIS Desktop installation disk 1 in the Fonts folder.

All comments

AdrianWelsh

Keith,

I know you mentioned fonts and such, but have you tried running through the steps in this troubleshooting article?

Problem: North arrows appear as letters and numbers in the North Arrow Selector dialog box

Here are the steps:

Disable any anti-virus software on the system.
Open the Control Panel by way of Start > Programs.
Double-click the Fonts folder icon.
Select the fonts to re-install.
Select Copy from the Edit menu.
Navigate to the C:\ drive using Windows Explorer.
Select Paste from the Edit menu to Paste the selected fonts to the C:\ drive.
Select 'Install New Font' from the File menu on the open Fonts folder.
Navigate to C:\ in Windows Explorer.
Select the TTF files pasted to C:\ in the 'List of fonts' selection box.

Click OK.

Note:     Reboot the system to initialize the fonts.

Warning:     The Windows operating system stores a registry entry for each font installed on the computer. This registry entry is retained, even if a font is removed from the C:\WINNT\fonts or C:\Windows\fonts folder. Windows does not permit a font with the same name to be reinstalled on the computer.

Note:If the esri_40.ttf font is not installed on your system, you can access the esri_40.tff font from the ArcGIS Desktop installation disk 1 in the Fonts folder.

KeithTate

Yes, we've tried to have 2 other users login, but the problem still exists on this computer only. In addition, I un-installed and re-installed the software just in case something did not install correctly. I also ensured that I deleted the normal.mxt file from the other users as well. Still not working.

It's as if the ESRI North Arrow Styles are not loading correctly, but I can't figure out how to download/re-load them in the correct place.

MikeVolz

Have you tried having someone else logging into the same computer to see if rhey experience the same issue?

KeithTate

Michael Volz: Yes, this is the only issue that this computer is having. All other styles appear to work correctly, except the North Arrows. I performed the quick trouble-shooting technique you suggested, but the problem still exists after allowing the PC to recreate the normal.mxt file.

MikeVolz

Is this the only issue that this computer appears to be having?

A quick trouble-shooting technique would be to rename the Normal.mxt so it gets recreated and that would be your backup to revert back to. The Normal.mxt is found in different locations based upon your operating system.

64-bit Windows 10 - C:\Users\"Specific Name"\AppData\Roaming\ESRI\Desktop10.5\ArcMap\Templates\Normal.mxt

The "Specific Name" would most likely be an Active Directory user name.

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